Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

NISLIK OSTOS

Orlando

Summary

Offering reliable and positive attitude, eager to learn and grow in retail or a different environment. Brings ability to understand customer service principles and operate point-of-sale systems efficiently. Ready to use and develop communication skills and teamwork.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Store Team Member

Tommy Hilfiger
Orlando
10.2024 - 06.2025
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
  • Developed strong relationships with regular customers which increased return visits.
  • Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
  • Interacted positively with team members and customers to promote commitment to organization's vision and values.
  • Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.

Co-CEO

La Vid Organic
Maracay
04.2020 - 05.2023
  • Cultivated relationships with external organizations to build partnerships that benefited both parties.
  • Recruited, trained, mentored, and managed employees at all levels within the organization.
  • Represented the organization at conferences, events, and networking activities as needed.
  • Collaborated with marketing teams on campaigns aimed at increasing brand visibility in target markets.
  • Participate in the making of the product process on a daily basis.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.

Coaching Facilitator

Don Divino International Church
Maracay
01.2008 - 05.2023
  • Provided spiritual guidance and direction to church members.
  • Developed weekly sermons and delivered them during Sunday services.
  • Created discipleship programs for youth and adults.
  • Led Bible study classes and facilitated small group discussions.
  • Performed outreach activities in the community by visiting hospitals, prisons, nursing homes.
  • Mentored new pastors and provided pastoral care when needed.
  • Assisted with administrative tasks related to church operations such as managing budgets, scheduling staff meetings.
  • Conducted periodic reviews of church policies and procedures to ensure compliance with laws and regulations.
  • Met with individuals seeking counseling or advice on personal matters.
  • Encouraged members to become actively involved in mission work.
  • Conducted special services like baptisms, weddings and funerals.

Department Lead

Yda Store
Venezuela
12.2010 - 01.2015
  • Coordinated with other departments to ensure efficient workflow across the organization.
  • Provided training and guidance to new employees on policies and procedures.
  • Resolved customer complaints in a timely manner by identifying root causes of issues.
  • Worked closely with sales associates to complete tasks.
  • Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.

Education

Some College (No Degree) - Coaching

Universidad Pedagógica Experimental
Venezuela

Bachelor of Theology - Theology

Oreb Rock Bible Institute
Venezuela

High School Diploma -

Grupo Escolar El Limon
Venezuela

Skills

  • Coaching
  • Problem solving
  • Attention to details
  • Operational excellence
  • Food handling
  • Team work
  • Responsable
  • Fast learners
  • Safety compliance
  • Customer engagement
  • Teamwork and collaboration
  • Positive customer engagement

Certification

  • Coaching and Companionship Certificate
  • Speaker
  • Bachelor Degree in Theology from Florida University

Timeline

Store Team Member

Tommy Hilfiger
10.2024 - 06.2025

Co-CEO

La Vid Organic
04.2020 - 05.2023

Department Lead

Yda Store
12.2010 - 01.2015

Coaching Facilitator

Don Divino International Church
01.2008 - 05.2023

Some College (No Degree) - Coaching

Universidad Pedagógica Experimental

Bachelor of Theology - Theology

Oreb Rock Bible Institute

High School Diploma -

Grupo Escolar El Limon

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