ROBERT THOMPSON
Tallahassee,FL
Summary
Seasoned customer service professional competent in organizing deliveries, coaching new employees or drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions. Proficient in safety regulations and procedures. Inherent desire to always learn new skills and develop personal growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Store Team Member
Whole Foods
Tallahassee, FL
05.2024 - 12.2024
- Assisted in stocking shelves with merchandise.
- Provided product knowledge to customers and answered inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed household errands and other essential duties.
Personal Trainer/Front Desk Receptionist
Youfit
Tallahassee, FL
11.2023 - 04.2024
- Built and established lasting relationships using encouragement and personal support.
- Communicated with clients to determine goals and performed client assessments.
- Explained principles of nutrition including basic dietary guidelines to help optimize results.
Member Service Representative/Insurance Profession
Teleperformance
Tallahassee, FL
06.2023 - 10.2023
- Assisted with the opening of new accounts and processed account maintenance requests.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Adhered to all applicable policies, procedures, regulations, and laws.
- Researched complex issues related to accounts or services provided by the organization.
Delivery Service Provider
UPS
Tallahassee, FL
08.2016 - 01.2023
- Prioritized and organized tasks to efficiently accomplish service goals.
- Perfect safety habits and driving skills; situational awareness.
- Recognized by management for providing exceptional customer service.
Field Technician
ECS&R
Cochranton, PA
04.2012 - 07.2016
- Identified potential safety hazards related to job tasks and took appropriate action to eliminate them.
- Intense labor and physical exertion related to job tasks.
- Developed strategies for resolving complex technical issues encountered in the field.
- Created detailed reports documenting all work performed onsite including labor, materials and expenses incurred during service calls.
- Trained staff members on proper use of equipment, processes and procedures.
Education
General High School Curriculum -
Leon High School
Tallahassee, FL12.2008
Skills
- Interpersonal and Written Communication
- Complex Product Knowledge
- Employee Coaching and Report Generation
- Conflict Management
- Analytical Problem Solving
Certification
- Personal Lines Agent license(2044)
- ISSA Certification
- Real Estate Associate license
Accomplishments
- Recognition for outstanding customer service as a UPS driver.
Timeline
Store Team Member
Whole Foods
05.2024 - 12.2024
Personal Trainer/Front Desk Receptionist
Youfit
11.2023 - 04.2024
Member Service Representative/Insurance Profession
Teleperformance
06.2023 - 10.2023
Delivery Service Provider
UPS
08.2016 - 01.2023
Field Technician
ECS&R
04.2012 - 07.2016
General High School Curriculum -
Leon High School
Similar Profiles
Erin R WestErin R West
Assistant Team Leader of Whole Body at Whole FoodsAssistant Team Leader of Whole Body at Whole Foods
Rebecca ChriviaRebecca Chrivia
MI Shopper at Whole FoodsMI Shopper at Whole Foods
Damien AvalosDamien Avalos
In-Store Shopper at Whole FoodsIn-Store Shopper at Whole Foods
Chloe Falk-HendersonChloe Falk-Henderson
Cashier at Whole FoodsCashier at Whole Foods
LORENZO AARONLORENZO AARON
Crewmember at Ingram SignalizaionalCrewmember at Ingram Signalizaional