Nissel Rojas
Summary
Dynamic Dining Room Manager with a proven track record in enhancing customer engagement and satisfaction. Expert in event logistics and staff management, I successfully trained teams to deliver exceptional service, resolving conflicts swiftly to maintain a positive dining experience. Committed to excellence in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Dining Room Manager
Compass Group USA/ Morrison Living
Maplewood, New Jersey
02.2026 - Current
- Supervised dining room staff to ensure exceptional service and increase customer satisfaction.
- Managed daily operations, optimizing seating arrangements and table settings for guest flow.
- Coordinated with kitchen staff to guarantee timely food delivery for optimal guest enjoyment.
- Resolved customer complaints promptly, enhancing overall guest experience and fostering loyalty.
- Trained new employees on service standards and procedures.
- Developed staff schedules to maintain optimal coverage during peak hours.
Catering Coordinator
Steelcase Worklife Center
07.2023 - 02.2026
- Coordinated catering operations for corporate events, achieving seamless execution and exceeding client satisfaction.
- Managed operations, scheduling, and logistics for high-level corporate events (5–500+ attendees), ensuring flawless execution.
- Oversaw inventory management and tracked supplies, maintaining readiness for upcoming events.
Cafe Manager
Personal Touch Catering Experience
03.2022 - 07.2023
- Delivered high-touch customer service to 50–100+ customers per shift, elevating experience for high-profile and repeat clients.
- Trained and onboarded 5–10 staff members, creating consistent service delivery that enhanced customer satisfaction.
- Coordinated with 5+ vendors to manage recurring orders and inventory levels, ensuring seamless daily operations.
Education
Bachelor of Business Administration And Management -
Pontificia Universidad Católica Madre Y Maestra (PUCMM)
Santiago, Dominican Republic09-2020
Certification in Data Analytics - Excel, Python, Tableau
Noble Desktop
New York, NY08-2025
Certificate - Orthobiologics & Regenerative Medicine Program
Medical Sales College
Denver, CO12-2025
Skills
- Dining Service Management
- Dining Room Operations
- Table service management
- Customer Engagement
- Time optimization
- Conflict Management
- Critical Thinking
- Team Leadership
- Active Listening
- Relationship Building
- Storytelling
Timeline
Dining Room Manager
Compass Group USA/ Morrison Living
02.2026 - Current
Catering Coordinator
Steelcase Worklife Center
07.2023 - 02.2026
Cafe Manager
Personal Touch Catering Experience
03.2022 - 07.2023
Bachelor of Business Administration And Management -
Pontificia Universidad Católica Madre Y Maestra (PUCMM)
Certification in Data Analytics - Excel, Python, Tableau
Noble Desktop
Certificate - Orthobiologics & Regenerative Medicine Program
Medical Sales College