Oyuky Cortez
San Jose,CA
Summary
Accomplished professional with over 10 years in dining operations, event management, and business office support. Specializes in budget management and cross-department collaboration. Expertise in performance evaluation and process improvement, ensuring high standards in resident care and service quality. Skilled in managing daily operations and administrative coordination in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dining Room Manager
Morning Star Senior Living
San Jose, California
05.2025 - Current
- Managed daily dining room operations for residents in senior living community
- Developed and implemented training programs to ensure compliance with resident dietary plans and physician- ordered diets, food allergies.
- Conducted pre-shift meetings and inspections to ensure compliance with safety, sanitation, and service standards before meal service.
- Assisted Executive Chef in menu planning and dietary accommodations for residents' needs.
- Trained new employees on service standards and dining protocols.
- Enhanced communication channels among residents, staff, and management to improve service quality.
- Resolved resident complaints in a professional manner.
- Coordinated meal schedules and special events for residents' enjoyment.
- Collaborated with kitchen staff to maintain menu accuracy and presentation.
- Executed cost-saving measures that maintained quality standards and ensured resident satisfaction.
- Conducted regular assessments to monitor resident satisfaction and food preference coordinating meal plans for residents with family and well-being weekly.
- Managed scheduling of staff shifts .
- Conducted regular performance evaluations of staff members to identify areas needing improvement or training needs.
- Collaborated with department leaders to coordinate operations and improve resident care and services.
- Maintained accurate records of all resident activities, services provided, and changes in behavior.
- Managed all aspects of payroll processing for dining room personnel.
- Assisted in budget preparation and monitored expense reports for accuracy.
- Managed workers compensation claims, ensuring timely reporting, accurate documentation, and compliance with company policy.
- Coordinated with vendors to resolve supply chain issues effectively.
- Ordered supplies for the kitchen and dining area.
- Adhered to federal, state and local sanitary, safety and health standards to minimize cross-contamination.
- Ensured compliance with health and safety regulations in the dining area.
- Designed plans to improve quality, process efficiency and cost control.
- Supervised daily operations of assisted living community and ensured compliance with regulations.
- Supportive Concierge team by covering daily lunch breaks and filling in shifts to ensure continuous front desk operations.
- Work alongside administrative assistant to manage front office duties and resident service.
- Collaborated closely with Activities Director to coordinate events, resident transportation and leading activities to promote engagement.
- Managed resident mail and deliveries efficiently, ensuring accuracy and timeliness.
- Cross-trained in multiple departments to enhance operational flexibility. - to support multiple departments within the community.
- Managed hiring processes for new team members in compliance with company standards. and onboarding process for new team members with company standards and procedures.
- Providing dining support in Reflections ( memory care) assisting residents during meals.
Branch Manager
Grameen America
San Jose, CA
12.2023 - 06.2025
- Managed daily operations of branch, enhancing service delivery and customer satisfaction.
- Oversaw loan portfolio ensuring accuracy and compliance.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Performed Loan disbursement and payment reconciliation
- Recruited, onboarded, and mentored a team.
- Conducted regular performance reviews for all employees in the branch.
- Motivated team members to achieve performance goals through regular feedback and support to meet monthly targets and retention goals.
- Trained staff on customer service standards and operational procedures.
- Managed staff scheduling, hiring and training processes.
- Led community outreach and marketing campaigns
- Conducted daily meetings with clients, fostering communication and addressing client needs.
Banquet Coordinator
Signia By Hilton
San Jose, California
09.2023 - 05.2025
- Coordinated and assisted with large hotel events and weddings, managing setup, service, and guest experience
- Managed vendor relationships for catering, equipment, and décor needs.
- Negotiated contracts with vendors for services such as entertainment, equipment rental, and decorations, ensuring cost efficiency.
- Communicated with clients to confirm details and address special requests.
- Developed event layouts that optimized space utilization and improved overall guest experience.
- Collaborated with kitchen staff to ensure timely meal preparations and service.
- Scheduled staff assignments to support event operations and efficiency.
- Maintained accurate records of payments, supplies, event details, and other related information.
- Monitored inventory levels of linens, flatware, and glassware used during banquets, ordering additional items when stocks were low.
- Developed banquet themes and décor according to clients' requests.
- Reviewed guest feedback from banquets and integrated suggestions into planning for future events.
- Processed invoices from vendors upon completion of an event; verified accuracy before submitting payment.
- Prepared reports summarizing finances associated with each event; tracked expenditures against budget allocations.
- Resolved any issues that arose during the course of an event in a timely manner to find solutions.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Drafted banquet event orders (BEO) to outline event details for staff. and distributing copies to leadership banquet staff
Banquet Captain Manager
Fairmont San Jose
San Jose, CA
02.2018 - 08.2023
- Led a team of 40 employees, ensuring high productivity and excellent customer service.
- Supervised banquet staff during events to ensure high service standards.
- Coordinated logistics for setup and breakdown of banquet functions.
- Supervised food preparation, delivery, and quality to ensure satisfaction.
- Ensured compliance with health and safety regulations during events.
- Assisted in creating event timelines and schedules for smooth execution.
- Conducted pre-shift meetings with staff to review daily events, tasks, and expectations.
- Delegated work to staff, setting priorities and goals.
- Recruited and hired qualified candidates to fill open positions.
- Compiled weekly reports on event details, including guest attendance and revenue generated, to inform management decisions.
Dental Front Office Receptionist
Smiles Dental Clinic
San Jose, CA
07.2019 - 02.2020
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Managed multi-line phone system, directing calls to appropriate staff.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Communicated with insurance representatives to resolve claim denials and discrepancies.
- Reviewed patient bills for accuracy and completeness before submission to insurance companies.
- Applied HIPAA privacy and security regulations while handling patient information.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Coordinated with vendors for office maintenance and supplies procurement.
- Drafted professional business documents, spreadsheets, and correspondence.
Education
Some College (No Degree) - Business Administration
San Jose City College
San Jose, CA07-2026
Skills
- Dining service management
- Team management
- Budget management
- Inventory control
- Performance evaluation
- Hospitality software proficiency
- Staff scheduling
- Cross-department collaboration
- Calendar management
- Microsoft Office proficiency
- Data entry and record keeping
- Customer service
- Bilingual communication (Spanish/English)
Certification
- Medical Front Desk Silicon Valley Career Technical Education 2013
Timeline
Dining Room Manager
Morning Star Senior Living
05.2025 - Current
Branch Manager
Grameen America
12.2023 - 06.2025
Banquet Coordinator
Signia By Hilton
09.2023 - 05.2025
Dental Front Office Receptionist
Smiles Dental Clinic
07.2019 - 02.2020
Banquet Captain Manager
Fairmont San Jose
02.2018 - 08.2023
Some College (No Degree) - Business Administration
San Jose City College