Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Nissi Nicole Pulinario Mercado

Fort Worth,TX

Summary

Dedicated customer service representative with proven problem resolution and relationship-building skills. Committed to enhancing service delivery and streamlining processes to exceed customer expectations.

Proficient customer service professional with expertise in active listening and critical thinking. Successfully collaborated with cross-functional teams to improve order processing and customer satisfaction, demonstrating a strong ability to drive operational efficiency.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Refresco Beverages
Ft. Worth, TX
03.2024 - 05.2026
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Collaborated with cross-functional teams to streamline order processing and enhance service delivery.
  • Assisted in training new representatives on product knowledge and customer engagement strategies.
  • Implemented feedback mechanisms to improve customer satisfaction and operational efficiency.
  • Resolved customer inquiries efficiently through various communication channels, enhancing customer satisfaction.

Computer Data Entry

City of Ft. Worth, TX
01.2020 - 02.2024
  • Executed basic calculations and computer data entry and conducted instrument calibrations, maintenance and repairs on test equipment and instrumentation.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Ensured accuracy in data entry tasks while maintaining strict attention to detail.
  • Reduced errors in data entry tasks by maintaining thorough attention to detail and prioritizing accuracy.
  • Maintained high levels of data accuracy with meticulous attention to detail during data entry tasks.

Education

High School Diploma -

Idea South East
Ft. Worth,TX

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency

Languages

Spanish
Full Professional

Timeline

Customer Service Representative

Refresco Beverages
03.2024 - 05.2026

Computer Data Entry

City of Ft. Worth, TX
01.2020 - 02.2024

High School Diploma -

Idea South East
Nissi Nicole Pulinario Mercado