Nisvania Gomez De La Fe

Professional Summary

High-performing Insurance Operations and Loan Processing Specialist with proven success in deep subprime auto finance and insurance servicing. Recognized as a top producer for speed, accuracy, and organization while managing high-volume contract and insurance documentation. Experienced in processing GAP claims, collecting and applying insurance proceeds, verifying policy compliance, and resolving account discrepancies. Trusted trainer of new team members with strong time management and cross-functional coordination skills. Bilingual English/Spanish with a professional and service-focused communication style. Seeking a remote insurance operations or claims processing role.

Senior Funding Processor

• Consistently ranked as one of the fastest and most accurate loan processors on the team
• Reviewed and funded high-risk auto loan contracts while verifying stipulations and insurance documentation
• Managed large daily pipeline of contracts while meeting strict funding deadlines
• Identified discrepancies and prevented funding errors through detailed contract audits
• Provided exceptional service and communication to dealerships and customers
• Trained and mentored new processors on funding guidelines, documentation standards, and workflow efficiency
• Recognized for strong organization, time management, and ability to work independently

Core Competencies

• Insurance Claims & GAP Processing
• Payment Posting & Reconciliation
• Policy Verification & Compliance
• High-Volume Contract Processing
• Risk & Documentation Review
• Process Training & Team Support
• Time Management & Workflow Optimization
• Dealer & Customer Service
• Bilingual: English / Spanish

Insurance Operations & GAP Specialist

• Processed and applied insurance claim payments, including total loss settlements and GAP proceeds
• Reviewed and validated eligibility for GAP and ancillary service products
• Coordinated with insurance carriers, dealerships, and customers to resolve claim and coverage issues
• Ensured compliance with lender insurance requirements and regulatory guidelines
• Managed high-volume account research and payment reconciliation with strong accuracy
• Initiated force-placed insurance procedures when required
• Maintained detailed digital records and documentation in servicing systems
• Delivered timely, professional support to both internal teams and external partners

Core Competencies

• Insurance Claims & GAP Processing
• Payment Posting & Reconciliation
• Policy Verification & Compliance
• High-Volume Contract Processing
• Risk & Documentation Review
• Process Training & Team Support
• Time Management & Workflow Optimization
• Dealer & Customer Service
• Bilingual: English / Spanish