Nita Robson
Hayden,ID
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
25
25
years of professional experience
Work History
Office Manager
Alpine Engineering
02.2019 - Current
- Developed and maintained successful relationships with clients, city and county building departments.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Uploaded plans and structural calculations into building department portals.
- Communicted jurisdiction corrections to the engineers and draftsmen.
- Established and maintained electronic filing system.
- Submitted payroll according to employee time sheets.
- Invoiced clients according to contracts and miscellaneous project hours.
Customer Service Cashier
Walgreens
01.2017 - 02.2019
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Dispatcher /Billing and Collections Specialist
Northwest Cascade
03.2014 - 12.2016
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 8 fleet vehicles.
- Managed conflict resolutions with customers and drivers.
- Applied payments to customer accounts.
Caregiver
Self-employeed
12.2012 - 02.2014
- Assisted elderly family member with daily living needs to maintain self-esteem and general wellness.
- Assisted with bathing, dressing, grooming, meal preparation, and supplements.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- delivered emotional support and companionship.
Account Manager
Exalt Communications
10.2011 - 12.2012
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
Sales
Transtector Systems
11.1998 - 09.2011
- Account management of new and existing customers.
- Call into business's to assess power protection needs.
- Travel to corporate offices and trade shows to introduce products.
- Monitored budgeting, forecasting, expenditures and performance for accounts.
- Monitor shipments and returned merchandise authorizations.
Education
Dental Design Using CAD Software And Billing
Avondale Dental Laboratory - Family Business
Hayden, IDOn Call Volunteer Driver
Good Samaritan Rehabilitation
Coeur D'Alene, IDPrepared And Served Meals. Prepared Food Boxes.
Community Work
Soup Kitchen And Food BankGED -
Oak Grove High School
San Jose, CAOffice Education, Real Estate, Basic Electricity
North Idaho College
Coeur D'alene, IDSkills
- Customer Relations
- Data Entry
- Bookkeeping
- Office Management
- Supply Management
- Schedule Coordination
Timeline
Office Manager
Alpine Engineering
02.2019 - Current
Customer Service Cashier
Walgreens
01.2017 - 02.2019
Dispatcher /Billing and Collections Specialist
Northwest Cascade
03.2014 - 12.2016
Caregiver
Self-employeed
12.2012 - 02.2014
Account Manager
Exalt Communications
10.2011 - 12.2012
Sales
Transtector Systems
11.1998 - 09.2011
Dental Design Using CAD Software And Billing
Avondale Dental Laboratory - Family Business
On Call Volunteer Driver
Good Samaritan Rehabilitation
Prepared And Served Meals. Prepared Food Boxes.
Community Work
GED -
Oak Grove High School
Office Education, Real Estate, Basic Electricity
North Idaho College
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