Nita Schoonover
Grand Ledge,MI
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Strives in communication with a eagerness to learn.
Overview
8
8
years of professional experience
Work History
MCC Specialist
MSUFCU
East Lansing, Michigan
11.2022 - Current
- Assisted members with account inquiries and transactions in a friendly manner.
- Educated members on products and services, improving their financial literacy.
- Utilized banking software to manage account information efficiently and accurately.
- Resolved member issues promptly, ensuring a positive experience at all touchpoints.
- Coordinated with other departments to ensure efficient workflow processes.
- Provided technical support for members in resolving complex issues.
- Analyzed member needs and recommended tailored products, increasing member engagement.
- Resolved member complaints through effective communication, enhancing overall satisfaction.
- Processed transactions accurately and efficiently using company software.
Driver/Dispatcher
Bolt Logistics-Amazon
Lansing, Michigan
07.2020 - 11.2022
- Delivered packages efficiently, enhancing customer satisfaction through timely service.
- Navigated routes using GPS systems for optimal travel efficiency.
- Inspected vehicles daily for safety and maintenance compliance.
- Assisted in loading and unloading packages at distribution centers.
- Followed safety protocols during operations to minimize risks.
- Delivered goods and services to customers on time and in excellent condition.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Secured merchandise, avoiding damage during transportation.
- Responded promptly to customer inquiries and complaints, fostering positive relationships and ensuring service satisfaction.
Sequencer
TFT Global
Lansing, MI
12.2017 - 06.2020
- Operated sequencing machinery, ensuring precise material placement to maintain production quality.
- Monitored quality control standards throughout the sequencing process.
- Trained new staff on equipment operation and safety protocols.
- Maintained inventory levels of raw materials for efficient sequencing operations.
- Documented daily production activities, providing management with insights on workflow and efficiency.
- Labeled parts after sequencing to ensure correct shipment.
- Executed daily duties with attention to detail, contributing to overall operational effectiveness.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
GED -
Gwinnett Technical College
Lawrenceville, GA04-2010
Skills
- Credit Union software
- Transaction processing
- Member issue resolution
- Financial education
- Compliance adherence
- Call center operations
- Customer relationship management
- Technical support
- Process improvement
- Attention to detail
- MS office
- Team collaboration
- Problem solving
- Communication skills
- Account maintenance
Timeline
MCC Specialist
MSUFCU
11.2022 - Current
Driver/Dispatcher
Bolt Logistics-Amazon
07.2020 - 11.2022
Sequencer
TFT Global
12.2017 - 06.2020
GED -
Gwinnett Technical College