Lori Courtade

• Resolved member complaints through effective communication and problem-solving, improving overall member experience.
• Assisted members with account inquiries and transaction requests, enhancing member satisfaction.
• Educated customers on financial products and services, empowering informed financial decisions.

Oversaw management of certificates of deposit for clients

• Maintained accurate records of member interactions and transactions.
• Resolved member complaints through effective communication and problem-solving.
• Educated customers on financial products and services available.
• Assisted members with account inquiries and transaction requests.
• Processed loan applications and guided members through approval steps.
• Utilized credit union software to manage accounts and handle inquiries efficiently.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Oversaw daily store operations, ensuring optimal inventory levels to meet customer demand.
• Trained and supervised staff, enhancing customer service standards to improve shopper experience.
• Executed visual merchandising strategies, elevating product displays to attract customer attention.

Managed 2 stores for company

• Developed schedules to optimize staff coverage during peak hours.
• Conducted regular staff meetings to improve communication and teamwork.
• Handled customer inquiries and resolved complaints effectively.
• Recruited, trained and supervised new employees.
• Conducted daily store operations, including opening and closing procedures and cash handling.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Resolved customer complaints in a timely manner.
• Managed daily banking activities such as deposits and withdrawals.

• Resolved member complaints through effective communication and problem-solving.
• Educated customers on financial products and services available.
• Assisted members with account inquiries and transaction requests.