Nitasha Chand
Los Angeles,CA
Summary
Detail-oriented operations professional with experience coordinating high-volume workflows, managing time-sensitive priorities, and supporting team efficiency. Recognized for strong organizational skills, clear communication, and the ability to maintain accuracy in fast-paced environments.”
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Flyhouse
Van Nuys, California
03.2026 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Processed fuel orders and managed customer accounts accurately.
- Collaborated with Operations Manager and Client Service Manager to improve service quality.
- Maintained accurate records of customer interactions and transactions.
- Utilized CRM software to track customer interactions and feedback.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with pilots and flight attendants by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Representative
Atlantic Aviation
Santa Monica, California
10.2024 - 01.2026
- Resolved customer inquiries and issues efficiently, enhancing overall service delivery.
- Collaborated with customer and line service teams to improve service quality and customer satisfaction.
- Maintained detailed records of customer interactions, supporting issue resolution and service continuity.
- Utilized CRM software to track interactions and gather customer feedback, enhancing service delivery.
- Processed fuel orders and managed customer accounts with high accuracy.
- Provided accurate information about products and services in response to inquiries.
- Maintained professionalism under pressure, successfully diffusing tense situations.
Front Desk Supervisor
Santa Monica Flyers
Santa Monica, California
08.2021 - 11.2023
- Managed front desk operations to enhance check-in and billing processes.
- Trained new front desk staff on procedures and customer service standards.
- Implemented new procedures to streamline front desk workflows and improve efficiency.
- Oversaw cash and credit card payment transactions at the front desk.
- Coordinated front desk and flight instructor schedules to optimize coverage and reservations for introductory flights.
- Streamlined student reservations and introductory flight bookings to improve overall efficiency.
- Processed employee payroll accurately and on time to ensure compliance.
Front Desk Receptionist
Icon Fit
Los Angeles, California
06.2017 - 09.2021
- Greeted and welcomed clients with professionalism and warmth, enhancing first impressions.
- Managed incoming calls, directing inquiries to appropriate staff for timely resolution.
- Maintained an organized reception area, ensuring prompt attention to all guests.
- Organized front desk area, maintaining a clean and inviting environment for visitors.
- Processed payments and managed transactions at front desk, ensuring accuracy and efficiency.
- Assisted clients with membership inquiries and account updates, providing prompt and clear information.
Crew Member
Trader Joe's
Santa Monica, California
09.2019 - 08.2021
- Delivered exceptional customer service in fast-paced retail environment.
- Assisted customers in locating and selecting products, improving overall shopping experience.
- Operated cash register, processing transactions accurately and efficiently.
- Collaborated with team members to streamline daily operations and boost customer satisfaction.
- Maintained cleanliness and organization of store shelves and displays for optimal presentation.
- Stocked inventory and replenished products to meet customer demand.
- Participated in product knowledge training to enhance customer interactions.
- Managed inventory levels, ensuring product availability for timely deliveries.
Education
Bachelor of Science - Aviation Administration
California State University, Los Angeles
Los Angeles, CA05-2026
Skills
- Customer service and engagement
- Product knowledge
- Conflict resolution
- Team collaboration
- Scheduling coordination
- Multitasking and organization
- Operational efficiency
- Professional communication
- Relationship building
- Flexibility
- Computer proficiency
- De-escalation techniques
Timeline
Customer Service Representative
Flyhouse
03.2026 - Current
Customer Service Representative
Atlantic Aviation
10.2024 - 01.2026
Front Desk Supervisor
Santa Monica Flyers
08.2021 - 11.2023
Crew Member
Trader Joe's
09.2019 - 08.2021
Front Desk Receptionist
Icon Fit
06.2017 - 09.2021
Bachelor of Science - Aviation Administration
California State University, Los Angeles