Summary
Overview
Work History
Education
Skills
Timeline
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Nithiya Abbai Gopal

Columbus,IN

Summary

Dynamite Systems Analyst bridging the gap between the business requirements and technology. Detail-oriented team player with strong organizational skills and technical skills. Ability to handle projects with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Salesforce Analyst

Salesforce
05.2022 - 01.2023
  • Streamlined Salesforce processes by optimizing workflows and automating repetitive tasks.
  • Creating user stories and collaborating with team to create an in depth details to user stories.
  • Working with the UAT to make sure the user acceptance criteria is met.
  • Running the sprints and walk them through the user stories and make sure the requirement is met.
  • Increased user adoption through comprehensive training sessions and ongoing support.
  • Collaborated with cross-functional teams to develop customized Salesforce solutions for improved efficiency.
  • Enhanced data accuracy by implementing validation rules and data cleansing procedures.
  • Standardized sales processes by configuring custom objects, fields, page layouts, and record types in Sales Cloud environment.
  • Managed change requests effectively, prioritizing tasks based on business impact and urgency.
  • Implemented robust security measures by configuring roles, profiles, permission sets, sharing rules, and field-level security settings in Salesforce orgs.
  • Created Salesforce templates to define field mappings between using Excel.
  • Imported custom object details from client server and made new additions to the data using excel and exported to salesforce server.
  • Collaborate with system administrator to implement best practices in system maintenance, security, release management. improvements and data integrity.
  • Developed and presented new business requirements to the team.

Software Developer

HCL Technologies
05.2012 - 11.2014
  • Improved software efficiency by troubleshooting and resolving coding issues.
  • Enhanced user experience through designing and implementing user-friendly interfaces.
  • Developed customized software solutions for diverse clients, resulting in increased satisfaction and repeat business.
  • Collaborated with cross-functional teams to deliver high-quality products on tight deadlines.
  • Developed multiple online financial transaction modules to/from ATM, POS for Visa
    and MasterCard and successfully implemented live single handed.
  • Configured online financial transaction to/from the ATM, POS and Money transfer modules.
  • Retrieved customer transaction details from the database to generate reports using SQL.

Software Developer

Yalamanchili Software Exports
10.2010 - 05.2012
  • Participated in software field testing to verify performance of developed projects.
  • Updated old code bases to modern development standards, improving functionality.
  • Translated customer requirements into written use cases.
  • Created procedures and queried the transaction details from the database and validate them accordingly.
  • Worked on SQL triggers to automate the process.
  • Configured data and validated the transaction to identify the type of transaction to process the same.
  • Created procedures to query the stored transaction from the database and respond back to bank server with a success/declined code.

Education

Bachelor of Engineering Technology - Electrical, Electronics And Communications Engineering

Karunya University
India
05.2010

Skills

  • SQL and Databases
  • Project Planning
  • Excel proficiency
  • Team Collaboration
  • Multitasking
  • Data Analysis
  • Business Operations Analysis
  • Information Gathering
  • Documentation And Reporting
  • Workflow Analysis
  • Microsoft Applications

Salesforce Technologies:

Apex classes, Visualforce

Custom Integration:

Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects,

Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards,

Apex Data loader, Forcecom Apex Explorer, AJAX tool kit, Forcecom Migration Tool,

Forcecom Excel connector and Forcecom Eclipse IDE Plug-in

Programming

Languages

C, VB, APEX

Database

MS SQL Server and MySQL

IDE

Eclipse, My Eclipse and Forcecom Eclipse IDE plug-in

Timeline

Salesforce Analyst

Salesforce
05.2022 - 01.2023

Software Developer

HCL Technologies
05.2012 - 11.2014

Software Developer

Yalamanchili Software Exports
10.2010 - 05.2012

Bachelor of Engineering Technology - Electrical, Electronics And Communications Engineering

Karunya University

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Nithiya Abbai Gopal