Summary
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Nithya Sri Danda

Denton,TX

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Work History

Customer Service Representative

McDonald's
Vijaywada, Texas
05.2022 - 08.2022
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved customer complaints promptly and efficiently.
  • Implemented innovative methods for streamlining the customer service process.
  • Answered customer inquiries via phone, email, and chat.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Master of Science - Information Technology

University of The Cumberlands
Williamsburg, KY
05-2024

Bachelor of Science - Computer And Information Sciences

Vignan's University
Guntur
06-2022

Skills

  • Call Management
  • Technical Support
  • Customer Service
  • Prioritization
  • Customer Relations
  • Microsoft Outlook
  • Account Management
  • Credit card payment processing

Affiliations

Community Volunteer
Guntur
2018 - 2019

  • Assist in organizing and managing community events, providing support and ensuring smooth operations.
  • Volunteer at local shelters, engaging with community members and providing assistance where needed.
  • Participate in community clean-up drives and other local improvement projects.

Languages

English
Professional
Telugu
Professional
Hindi
Professional

Timeline

Customer Service Representative

McDonald's
05.2022 - 08.2022

Master of Science - Information Technology

University of The Cumberlands

Bachelor of Science - Computer And Information Sciences

Vignan's University
Nithya Sri Danda