NITICA YADAV
Dix Hills,NY
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Front of House Server
Burger Village
2020.07 - Current
- Processed orders and sent to kitchen employees for preparation
- Answered customers' questions, recommended items, and recorded order information
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Social Media Manager
Burger Village
2022.02 - Current
- Developed and implemented comprehensive social media strategies to increase brand awareness and engagement across platforms including Facebook, Instagram, and TikTok.
- Increased customer engagement through social media.
- Developed relationships with influencers to grow reach of company and create wider visibility.
- Conducted research to determine current benchmark trends and audience preferences.
- Engaged with followers, responded to comments and messages, and fostered a sense of community through interactive posts and live events.
Education
Bachelor of Science - Business Entrepreneurship
St. John's University
Jamaica, NY05.2026
High School Diploma - undefined
Half Hollow Hills High School East
Dix Hills, NY06.2022
Skills
- POS Inventory System Operation
- Health Department Regulations
- Menu Promotions
- Quality Standards
- Kitchen Staff Coordination
- Professional Relationships
- Content Creation
- Campaign Management
- Upselling
Languages
Hindi
Native or Bilingual
English
Native or Bilingual
Timeline
Social Media Manager
Burger Village
2022.02 - Current
Front of House Server
Burger Village
2020.07 - Current
Bachelor of Science - Business Entrepreneurship
St. John's University
High School Diploma - undefined
Half Hollow Hills High School East
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