Summary
Overview
Work History
Education
Skills
Websites
Certification
Computer Languages
Software Technologies
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Personal Information
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Domain
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Timeline
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Nitin Bhat

Burlington,United States

Summary

Accomplished Architect and Technical Lead specializing in eCommerce solutions with over 20 years of experience in architecting, developing, and supporting enterprise web applications using Java JEE, Salesforce Commerce Cloud, and Oracle Commerce (ATG). Demonstrated success in enhancing customer satisfaction through frontline support and technical issue resolution. Proficient in a variety of programming languages and software technologies, including SQL, HTML, JavaScript, and AWS. Committed to leveraging extensive architectural expertise to drive project success and optimize IT deployment strategies.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Swarm Lead | Principal Technical Support Engineer

Salesforce
Burlington, United States
08.2021 - Current
  • Led AMER B2C Developer Support Swarm as Technical Lead and Principal Technical Support Engineer.
  • Certified B2C Certified Commerce Architect, B2C Commerce Developer, Platform Developer, and AI Associate.
  • Baselined issues, effectively utilized debugging tools to identify root causes, and implement solutions.
  • Provide a holistic view, as well as attention to detail.
  • Identified and resolved bugs and enhancements by fostering coordination between key stakeholders.
  • Conducted training for in-house engineering staff, leading training initiatives.
  • Maintained composure in high-pressure situations.
  • Being an SME in a customer-facing role, troubleshooting custom code, integration, and implementation.
  • Drive and own complex, high-pressure, mission-critical, high-profile, customer technical escalations.
  • Have a holistic view of any issue, and have exceptional analytical, troubleshooting, and problem-solving expertise.
  • Writing/debugging Java code, and server-side CommonJS/B2C Commerce JavaScript.
  • Analyzing Java heap and thread dumps.
  • End-to-end (web server to app server to DB log analysis).
  • Use application monitoring tools, like AppDynamics and Grafana.
  • Performance and scalability analysis (profiling techniques, identifying software/platform bottlenecks).
  • Provide web development, server-side, or API support.
  • Troubleshoot e-commerce applications with catalog, shopping cart, merchandising, payment handling, and various other third-party integrations.
  • Skills: Salesforce B2C Commerce (formerly Demandware), Java, JavaScript, MongoDB, Oracle, Tomcat, Apache, Nginx, AppDynamics, Cloudflare.
  • Tools: Grafana, AppDynamics, Tracebot, Splunk, Datadog.

Senior Application Architect

Pivotree
Chelmsford, USA
04.2016 - 08.2021
  • Architecting, building, and migrating a customer eCommerce site on AWS, given just an installed operating system, to an up-and-running eCommerce stack.
  • Led discovery sessions with customers to gather requirements.
  • Reviewed project requirements to identify customer expectations and resources needed to meet goals.
  • Constructed POCs to aid both internal projects as well as the sales team.
  • Working with and mentoring global team members.
  • Used Lucidcharts to develop architectural blueprints and standards for enterprise application development.
  • Customized and presented IT solutions to principles, controllers and managers across region, explaining expected benefits, and capabilities.
  • Handled critical problem resolution for Pivotree customers by offering expert analysis and frontline assistance.
  • WebLogic, JBoss, Java, JDK, Oracle Commerce, HAProxy, NGINX, Apache configuration, debugging, and problem analysis.
  • Handling outages, memory issues, ATG, Oracle database, MongoDB, network problems, and CDN issues.
  • Work with application monitoring tools like Zabbix and OpsGenie, in conjunction with performance and availability monitoring with New Relic and AppDynamics.
  • In-depth Java thread and heap dump analysis.
  • Diagnosing ATG BCC/CA issues, and other ATG issues.
  • Developed and executed build and deployment pipelines using Bamboo and shell scripting.
  • Maintained composure and professionalism in high-pressure situations.
  • Maintained open communication channels and mobilized appropriate resources for issue resolution.
  • Mentored worldwide team members. Improved and enhanced internal processes

Application Architect

Spark::red
Chelmsford, USA
04.2016 - 03.2019
  • Company Overview: Oracle Commerce Hosting
  • Application Architect at Spark::red prior to being taken over by Pivotree, see previous section for complete details
  • Oracle Commerce Hosting

Principal Technical Support Engineer and Oracle Cloud Commerce Lead

Oracle
Cambridge, USA
04.2010 - 04.2016
  • Provided frontline technical support and troubleshooting for high-severity, mission-critical production problems affecting Oracle ATG Web Commerce clients.
  • Built and configured out-of-the-box ATG CRS environments to enhance usability.
  • Mentored and trained global team members.
  • As the Oracle Cloud Commerce Support Team Lead, coordinated exchange of information between technical support and development teams.

Adjunct Faculty Member

Colorado Technical University
09.2009 - 05.2012
  • Part-time Online instructor for IT/CS specializing in Problem Solving Concepts and Java/J2EE Programming

Senior Software Engineer

IBM
Middletown, NJ
01.2000 - 03.2010
  • Java Developer at AT&T
  • Programmed applications and tools using object-oriented languages with goals of code abstraction, stability and reuse.
  • Led small development teams, overseeing project progress and mentoring junior engineers.
  • Managed version control systems and maintained codebase integrity.
  • Researched new technologies and methodologies to propose innovative software solutions.

Education

MS - Software Engineering

California State University
Fullerton, CA
01.2009

Bachelor of Science - Computer Science and Engineering

Goa University
Goa, India
01.1997

Skills

  • Salesforce B2C Commerce
  • Java & Server side Javascript
  • Oracle & MongoDB
  • Tomcat
  • Apache & Nginx
  • AppDynamics
  • Cloudflare
  • Interpersonal communication
  • Training and mentoring
  • Attention to detail
  • Problem resolution
  • Troubleshooting and diagnosis
  • Customer relationship management

Certification

  • Salesforce Certified B2C Commerce Architect
  • Salesforce Certified Instructor (CCD102)
  • Salesforce Certified Platform Developer I
  • Certified B2C Commerce Developer

Computer Languages

  • Java
  • SQL
  • HTML
  • JavaScript
  • XML
  • XSP
  • WSDL
  • Shell Scripting

Software Technologies

  • Salesforce Cloud Commerce
  • Oracle Commerce (ATG)
  • Web Services
  • JEE
  • New Relic
  • App Dynamics
  • React
  • Headless/PWA
  • Redis
  • JBoss
  • Weblogic
  • Tomcat
  • AWS

Db

  • ORACLE
  • MongoDB

Personal Information

Title: Developer Support Swarm Lead | Principal Technical Support Engineer at Salesforce Commerce Cloud

Languages

  • English, Native or Bilingual
  • Kannada, Native or Bilingual
  • Hindi, Native or Bilingual
  • Marathi, Professional Working
  • Konkani, Professional Working

Domain

eCommerce

Professional Tools

  • VSCode
  • Weblogic
  • Netbeans
  • Eclipse
  • Bamboo
  • Github
  • Perforce

Timeline

Swarm Lead | Principal Technical Support Engineer

Salesforce
08.2021 - Current

Senior Application Architect

Pivotree
04.2016 - 08.2021

Application Architect

Spark::red
04.2016 - 03.2019

Principal Technical Support Engineer and Oracle Cloud Commerce Lead

Oracle
04.2010 - 04.2016

Adjunct Faculty Member

Colorado Technical University
09.2009 - 05.2012

Senior Software Engineer

IBM
01.2000 - 03.2010

MS - Software Engineering

California State University

Bachelor of Science - Computer Science and Engineering

Goa University

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