Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Nitosha Strother

San Jose,CA

Summary

Compassionate Case Manager with substantial background in social work and providing support to vulnerable populations. Skills include crisis management, care coordination, and advocacy for clients' rights and needs. Demonstrated ability to establish trust with clients while effectively managing high caseloads. Notable impact on improving client well-being through personalized care plans and resource allocation.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Case Manager

Homebridge Office of Community and Partnership
San Francisco, CA
08.2024 - Current

Coordinated care services tailored to elderly clients’ individual needs.
Assessed health, social, and emotional requirements to develop personalized care plans.
Monitored client progress and adjusted care plans to optimize outcomes.
Facilitated access to appropriate medical care for clients.
Supported daily living activities to enhance independence and quality of life.
Provided guidance and support to families throughout care processes.

Case Manager

Tenderloin Housing Clinic
San Francisco, CA
03.2021 - 08.2024
  • Coordinated and managed services for individuals in healthcare and social services settings.
    Assessed client needs to develop personalized service plans.
    Facilitated access to resources, including healthcare providers and educational programs.
    Monitored client progress and documented outcomes effectively.
    Advocated for clients to ensure necessary support for goal achievement.
    Guided individuals through complex systems to enhance overall well-being.

Warehouse Associate

Amazon
San Francisco, CA
02.2016 - 12.2019
  • Received and unloaded shipments to facilitate efficient inventory management.
    Organized and stored products safely to maximize warehouse space.
    Picked and packed orders for timely shipment to customers.
    Operated forklifts and machinery while adhering to safety protocols.
    Maintained a clean and organized work environment to enhance productivity.
    Collaborated with team members to ensure seamless operations.
    Communicated effectively with coworkers and supervisors to coordinate tasks.

Shift Lead Manager

Amazon
Berkeley, CA
11.2015 - 12.2016
  • Oversaw operations for designated shifts to ensure seamless execution and high customer service standards.
    Managed staff performance, providing training and guidance to enhance team effectiveness.
    Assigned tasks effectively while resolving issues promptly to maintain operational flow.
    Conducted inventory control and cash management to uphold financial integrity.
    Reported shift performance metrics to upper management to inform decision-making and strategy.

Case Manager

Homeless Outreach Program
San Francisco, CA
01.2010 - 12.2014
  • Managed case services for individuals across healthcare, social services, and community support sectors.
    Assessed needs to create tailored plans that facilitate access to essential resources.
    Connected clients with appropriate healthcare providers, social services, and educational opportunities.
    Monitored progress through thorough reporting to ensure accountability.
    Advocated for clients' interests to secure vital support for achieving personal goals.
    Enhanced individual well-being by simplifying navigation through complex systems.
    Cultivated partnerships with external agencies to broaden service options available to clients.
    Developed strategies that improved overall effectiveness of service delivery.

Education

Bachelor of Science Degree - Criminal Justice

San Francisco State University
San Francisco, CA
05-2016

Associate of Science - Administration of Justice

City College of San Francisco
San Francisco, CA
05-2013

Skills

  • Care coordination
  • Client assessment
  • Service planning
  • Resource allocation
  • Case documentation
  • Advocacy skills
  • Crisis intervention
  • Interdisciplinary collaboration
  • Case planning

Certification

  • Coaching Skills for Leaders training with Compass Point SF, CA
  • Onesystem Training SF, CA
  • Crisis Intervention: Assessment and Management of Suicide and Assault Risks S.F CA
  • Personality Disorders: Assessment and Management of Borderline, Narcissistic and Histrionic Personality Disorders
    S.F CA
  • City and County of San Francisco Department of Public Health Covid Workforce Annual Privacy Training S.F CA
  • Internship for Case Management at San Francisco Sheriff Department, S.F, CA
  • AICHE-Data Entry/Register S.F, CA
  • Detencity Training LLC 5 Certifications and (Pending Guard Card)
  • Officer Safety and Evacuation Procedures (Certificate ID: MMDKGGD)

References

References available upon request.

Timeline

Case Manager

Homebridge Office of Community and Partnership
08.2024 - Current

Case Manager

Tenderloin Housing Clinic
03.2021 - 08.2024

Warehouse Associate

Amazon
02.2016 - 12.2019

Shift Lead Manager

Amazon
11.2015 - 12.2016

Case Manager

Homeless Outreach Program
01.2010 - 12.2014

Bachelor of Science Degree - Criminal Justice

San Francisco State University

Associate of Science - Administration of Justice

City College of San Francisco