Nitzi Murcia
Riviera Beach,FL
Summary
Results-driven professional with experience in financial services, debt settlement, and project coordination. Skilled in financial negotiation, legal compliance, and cultivating long-term client relationships.
Overview
23
23
years of professional experience
Work History
Debt Collection Specialist
Andreu & Palma
Juno Beach, FL
12.2012 - 05.2026
- Fostered a positive work environment by encouraging teamwork, collaboration, and continuous training for fellow collection specialists.
- Maintain effective communication with defendants, ensured accurate account updates, and negotiated favorable settlement agreements.
- Enhanced cash flow for financial institution clients by efficiently recovering overdue payments and significantly reducing accounts receivable aging.
- Managed garnishment proceedings within the judgment department, ensuring compliance with legal guidelines, accurate calculation of withholdings, and timely processing of creditor orders.
Account Manager
Debt Settlement Solutions
West Palm Beach, FL
06.2007 - 06.2011
- Cultivated strong client relationships to enhance customer satisfaction and loyalty.
- Developed customized debt settlement plans tailored to individual client needs.
- Analyzed financial situations to identify suitable solutions for clients' debt challenges.
- Led cross-functional teams to streamline processes and improve service delivery.
Project Manager Assistant
Stormshield Protection
Lake Worth, FL
01.2003 - 02.2007
- Began as a Telemarketer, generating leads and appointment settings for promotion of product and services.
- Promoted to Project Manager Assistant, coordinating project activities, supporting cross-functional teams to deliver complex projects on time and within budget.
- Coordinated project permits, oversaw appointment scheduling, and resolved project-related issues.
Skills
- Financial Negotiation- Legal Document Submission
- Debt settlement
- Debt recovery
- Microsoft Office Proficiency
- Multilingual: English and Spanish
Timeline
Debt Collection Specialist
Andreu & Palma
12.2012 - 05.2026
Account Manager
Debt Settlement Solutions
06.2007 - 06.2011
Project Manager Assistant
Stormshield Protection
01.2003 - 02.2007