Nitzy Hernandez
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Jw Marriott
Luggage Locator
San Antonio
04.2024 - 06.2025
- Completed day-to-day duties accurately and efficiently.
- Provided innovative ideas and solutions that led to improved team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Resolved customer issues with knowledgeable and friendly service, fostering high satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Responded promptly to customer needs, ensuring efficient service delivery.
General republic
Waitressing
San Antonio
01.2025 - 04.2025
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Server
Glasses and plates
San Antonio
06.2020 - 04.2022
- Provided exceptional customer service in a fast-paced restaurant environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed table assignments to optimize seating efficiency and guest satisfaction.
- Handled cash and processed payments accurately using point-of-sale systems.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted in training new servers on restaurant procedures and menu items.
Wellness spa
Assistant
San Antonio
04.2021 - 11.2021
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Server
Pestos Italian Restaurant
San Antonio
06.2017 - 05.2020
- Provided exceptional customer service in a fast-paced restaurant environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed table assignments to optimize seating efficiency and guest satisfaction.
- Handled cash and processed payments accurately using point-of-sale systems.
- Maintained cleanliness and organization of dining area throughout shifts.
- Recommended menu items based on guest preferences and dietary restrictions.
- Addressed customer inquiries and resolved issues promptly to enhance experience.
Walmart
Cashier
San Antonio
06.2019 - 11.2019
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
McDonald
Cashier
San Antonio
08.2016 - 07.2017
- Executed day-to-day duties with accuracy and efficiency, ensuring smooth operations.
- Proposed innovative ideas and solutions that improved team collaboration and project outcomes.
- Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
Education
James Madison High School
San Antonio, TexasSkills
- Customer service
- Cash handling
- Point-of-sale systems
- Team collaboration
- Bilingual
- Good customer communicator
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
General republic
Waitressing
01.2025 - 04.2025
Jw Marriott
Luggage Locator
04.2024 - 06.2025
Wellness spa
Assistant
04.2021 - 11.2021
Server
Glasses and plates
06.2020 - 04.2022
Walmart
Cashier
06.2019 - 11.2019
Server
Pestos Italian Restaurant
06.2017 - 05.2020
McDonald
Cashier
08.2016 - 07.2017
James Madison High School