NITZY MATOS
Target
BROWNSVILLE,TX
12
years of professional experience
Bilingual (English/Spanish) customer service professional with 12 years of experience in high-volume retail and customer support environments. Skilled in data entry, order processing, documentation, and maintaining accurate records. Experienced in handling inbound inquiries, resolving issues, updating system information, and supporting fulfillment operations. Detail-oriented with strong communication, organizational, and problem-solving skills. Seeking to contribute to a customer service or data entry role requiring accuracy, attention to detail, and strong communication skills.
Work History
Guest Advocate
8 Years 11 Months- Performed data entry for customer orders, returns, and transaction records using internal systems
- Updated inventory and product availability information to maintain accurate store records
- Processed online orders, including fulfillment, packaging, shipping labels, and tracking updates
- Assisted customers with inquiries, purchases, returns, and issue resolution in person and by phone
- Entered and maintained accurate customer interaction and order documentation
- Answered inbound customer calls and documented concerns in system records
- Identified and resolved order discrepancies to improve accuracy and efficiency
- Maintained accurate digital records across multiple systems in a high-volume environment
- Supported team operations and workflow during peak business hours
- Trained new employees on system usage, customer service procedures, and operational tasks
Sales Associate
1 Year 6 Months- Entered customer and product information into company systems to support order processing and inventory accuracy
- Maintained and updated digital records for product availability and customer requests
- Assisted with customer inquiries regarding orders, product details, and status updates
- Provided bilingual customer support in English and Spanish via in-person and phone communication
- Resolved customer concerns while ensuring accurate documentation in internal systems
- Supported daily operational tasks in a fast-paced retail environment
Cosmetologist
11 Months- Maintained organized client records and appointment schedules using digital and manual systems
- Entered and updated client information and service details accurately
- Communicated with clients regarding appointments, services, and follow-up care
- Demonstrated strong attention to detail in managing scheduling and customer records
- Provided professional customer service in a fast-paced environment
Education
Diploma - Cosmetology
Diploma - Professional Cosmetology
High School Diploma
Skills
Data Entry & Record Accuracy
Customer Service & Communication
Order Processing & Documentation
Microsoft Office & Computer Systems
Time Management & Multitasking
Attention to Detail
Problem Solving
Organizational Skills
Adaptability & Quick Learning
Dependability & Independent Work
Bilingual Communication (English/Spanish)
POS & Retail System Experience
Languages
Spanish
English
Timeline
Guest Advocate
Target
11.2017 - CurrentRead More
Sales Associate
MODA.com
02.2016 - 08.2017Read More
Cosmetologist
KOLORS Beauty Salon
08.2014 - 07.2015Read More
Dewey University
Diploma from Cosmetology
Read More
Instituto Educativo Premier
Diploma from Professional Cosmetology
Read More
Lysander Borrero Terry
High School Diploma
Read More