Summary
Overview
Work History
Education
Skills
Activities Volunteer Experience
Timeline
Generic

Kaliyaha Cantwell

Jacksonville

Summary

Customer-focused and detail-oriented professional with strong experience in cash handling, transaction accuracy, service desk operations, and customer relationship support. Proven ability to balance cash drawers, follow procedures, and maintain confidentiality in fast-paced environments. My nana was at Brooks and just coming in and seeing her and the way the nurses treated her just made me want to be apart of the team here. I am currently in my undergrad with hopes to pursue occupational therapy in the future.

Experienced in processing various forms of transactions, ensuring adherence to company policies while maintaining accuracy and accountability. Demonstrated ability to assist guests effectively at service desks, handling inquiries and managing sensitive information with discretion. Proven track record in balancing cash drawers and maintaining organized environments, contributing to efficient operations. Skills include data entry, record keeping, and compliance with established procedures, supporting seamless customer interactions.

Overview

4
4
years of professional experience

Work History

Guest Advocate

Target
Jacksonville
08.2024 - Current
  • Accurately processing cash, card, and digital transactions while maintaining company policies
  • Balance cash drawers and maintain accountability for daily transactions
  • Assist guest at the service desk with returns, payments, and account billing
  • Promote Target RedCard and 360 memberships by explaining financial benefits and savings options
  • Handle sensitive guest information

Cashier

Winn-Dixie
Jacksonville
05.2022 - 08.2024
  • Managed high-volume cash transactions with a strong focus on accuracy
  • Counted, verified, and balanced cash drawers at shift changes
  • Assisted guest with service desk requests, refunds, and inquiries
  • Maintained an organized and secure checkout environment

KidZone Employee

Winston YMCA
Jacksonville
06.2023 - 05.2024
  • Verified member information during check-in and maintained accurate records
  • Demonstrated trustworthiness and responsibility in a structured environment
  • Taking care of the children including creating activities for them, changing them, and teaching them new things.

Education

Bachelor’s Coursework - Health Management

University of North Florida
Jacksonville, FL

Diploma -

Duval Charter High School at Baymeadows

Skills

  • Cash handling
  • Drawer balancing
  • Customer transactions
  • Attention to detail
  • Accuracy
  • Customer service
  • Relationship building
  • Greeting guests
  • Answering calls
  • Directing calls
  • Confidential information handling
  • Data entry
  • Record keeping
  • Microsoft Excel
  • Microsoft Office
  • Policy compliance
  • Procedure compliance

Activities Volunteer Experience

  • Varsity Volleyball, Duval Charter High School at Baymeadows, 08/01/20, 05/31/24
  • JJVA Volleyball, 08/01/21, 05/31/23
  • Volunteer, Total Learning Center daycare, 08/01/19, 05/31/21

Timeline

Guest Advocate

Target
08.2024 - Current

KidZone Employee

Winston YMCA
06.2023 - 05.2024

Cashier

Winn-Dixie
05.2022 - 08.2024

Bachelor’s Coursework - Health Management

University of North Florida

Diploma -

Duval Charter High School at Baymeadows
Kaliyaha Cantwell