MAIA Cedeno
Mineola
Summary
Detail-oriented and organized administrative support candidate with experience in high-volume customer service, transaction accuracy, order coordination, and cross-functional team support. Friendly and approachable professional with strong verbal and written communication skills, a positive attitude, and the ability to manage multiple priorities in fast-paced environments. Proficient in Microsoft Office and Google Workspace, with developing Python skills and AI fundamentals coursework, and interested in supporting innovative teams in tech-driven workplaces.
Overview
4
4
years of professional experience
Work History
Guest Advocate
Target
College Point And Westbury Loations
11.2023 - Current
- Working as a Guest Advocate in a busy retail environment.
- Cashiering: Processed customer transactions accurately and efficiently, ensuring a smooth checkout experience.
- Guest Services & Returns: Assisted with returns and exchanges, ensuring customer satisfaction and compliance with store policies.
- Online Order Pick-Up & Drive Up: Managed and prepared online orders for in-store pick-up and drive-up services, ensuring timely delivery.
- Personal Shopping Fulfillment: Gathered and packed items for personal shopping orders, ensuring accuracy and order completion.
- Self-Checkout Assistance: Helped customers with self-checkout, resolving issues and ensuring smooth transactions.
- Stocking & Store Maintenance: Restocked shelves and maintained a clean, organized store environment for a welcoming shopping experience.
- Customer Support: Provided product information, answered questions, and resolved customer concerns to enhance satisfaction.
Brand Sales Associate
Old Navy
Flushing, NY
10.2022 - 01.2023
- Worked as a Brand Sales Associate in a busy retail environment.
- Merchandise Handling: Unpacked, tagged, and organized new merchandise, ensuring accurate labeling and readiness for the sales floor.
- Product Organization & Display: Arranged and restocked products on the sales floor and in the fitting rooms, ensuring an attractive, organized presentation that aligned with brand standards.
- Customer Assistance: Provided exceptional customer service by assisting guests with product selections, offering personalized recommendations, and ensuring a positive shopping experience.
- Sales Support: Contributed to meeting sales goals by actively engaging with customers, answering questions, and ensuring their needs were met in a timely manner.
Education
Associate of Liberal Arts -
Queensborough Community College
Bayside, NY05-2023
High School Regents Diploma - undefined
The Summit School
Jamacia Estates, NY06-2020
Skills
- Customer Service
- Calendar and Schedule Coordination
- Data Entry and Record Accuracy
- Time Management
- Problem Solving
- Sales Support
- Team Collaboration
- Product Knowledge
Timeline
Guest Advocate
Target
11.2023 - Current
Brand Sales Associate
Old Navy
10.2022 - 01.2023
High School Regents Diploma - undefined
The Summit School
Associate of Liberal Arts -
Queensborough Community College