Niury Villanueva
Lancaster,CA
Summary
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes. Reliable employee seeking Job Title position. Offering excellent communication and good judgment. Reliable Job Title offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in Type areas and flexible with changing business needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
The Home Depot Inc
11.2020 - Current
- Maintained customer satisfaction with quick and professional handling of product returns.
- Developed and managed relationships with customers to increase customer loyalty.
- Referred to price sheets and special sale bulletins to enter price changes.
- Maintained accurate records of customer transactions for reporting purposes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Used POS system to enter orders, process payments and issue receipts.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Performed cash, card and check transactions to complete customer purchases.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Processed refunds and exchanges in accordance with company policy.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Utilized various software applications to process customer orders.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Learned duties for various positions and provided backup at key times.
- Utilized POS system to handle customer cash and credit card transactions.
- Developed strong communication and organizational skills through working on group projects.
- Strengthened communication skills through regular interactions with others.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
Education
High School Diploma -
Sylmar Charter High School
Sylmar, CA06.2019
Skills
- Cooperative Attitude
- Staff Supervision
- Social Perception
- Cash handling expertise
- Cleaning and sanitizing
- Credits and Refunds
- Product Scanning
- Product Location
- Adaptable and Flexible
- Problem-Solving
- Policies and Procedures
- Active Listening
- ID Verification
- Customer Complaint Resolution
- Refund handling
- Product Knowledge
- Customer Transactions
- Creative Thinking
- Customer Assistance
- Order Taking
- Customer Focus
- POS Systems
- Call Response and Transfer
- Honest and Dependable
- Microsoft Office
- Purchase assistance
- Customer Satisfaction
- Pricing and Markdowns
- Cash Register Operation
- Customer Service
- Refunds and exchanges
- Return and Exchange Processing
- POS System Operation
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Cashier
The Home Depot Inc
11.2020 - Current
High School Diploma -
Sylmar Charter High School
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