NIVIDA F. SALMERON

A highly motivated goal-oriented bilingual (English/Spanish) professional with 25 years of experience in the Human/Social Services field. Demonstrated experience in management, production and project management. Possesses the highest degree of integrity, supported by a flawless record of maintaining confidentiality. Adaptable to changing situations and flexible about working overtime. Reliable and compassionate leader whose personality, professionalism, and management style allows for effective leadership. Skilled facilitator with excellent communication and organizational skills. Highly effective in launching new initiatives to meet measurable performance-based outcomes and program milestones. Areas of concentrations are as follow: Staff Training & Development, Project Management, Proficient in Microsoft Office, Career & Case Management.

Knowledgeable Program Director with strong background in overseeing complex programs and initiatives. Successfully led multifaceted teams to achieve project milestones and deliverables. Demonstrated proficiency in strategic planning and resource management.

• Program Director, Project S.A.V.E – Casa Mia Hotel, Created and implemented a Client Tracking System to effectively report census to the Dept. of Homeless Services, Created a new tool to report maintenance repairs of the facility, Initiated and set goals for programs according to the strategic objectives of the organization, Supervised all program and project managers involved to provide feedback and resolve complex problems, Devised evaluation strategies to monitor performance and determine the need for improvements, Developed social services policies and conducted staff meetings, as needed.
• Program Director, New Hope Fund, LLC, Bronx, NY, 07/01/07, 07/01/23, Directly managed all components of operational contract and oversaw record-keeping and reporting., Maintained compliance with organizational policies and legal regulations and meticulously documented the activities of the departments., Responsible for ensuring that social services, programming, staffing, and records comply with NYC regulations., Ensured effective and proper management of all program services, community and government relations and community groups as well as operation of the program in accordance with all funding source regulations., Ensured that the program provided structure and fosters an environment that can facilitate the assessment of client’s needs and provided referral services for clients when appropriate., Ensured that comprehensive social service was provided and that all clients received and adhered to facility rules and the Dept. of Homeless Services, Client Responsibilities and the Client Code of Conduct., Served as the key liaison to the funder and respond or coordinated responses to any funder request in a timely and comprehensive manner., Responsible for ensuring building is according to agency policies and all life-safety issues are addressed and prepared or coordinated reports and responses to inspection and audits., Responsible for the direct supervision of assistant of the Director of Social Services, Administrative Assistant and Shift Supervisors as well as recruitment, hiring/firing, training, and supervision of new staff.
• Case Manager, NEW HOPE SCATTER-SITES - Dept. Of Homeless Services (P/T), Bronx, NY, 06/01/02, 07/01/07, Conducted Bi-Weekly Home Visits for wellness check as well as to develop Individual Living Plans., Monitored and documented progress of families., Prepared Progress Notes for a caseload of 102 families weekly or bi-weekly., Assisted clients with securing independent permanent housing., Established and maintained liaison with Service Providers such as HRA, ACS, OTDA, Coalition for the Homeless, Board of Education and various Hospitals and mental health providers., Assessed client’s needs and made appropriate referrals.
• Administrative Supervisor, VIP COMMUNITY SERVICES - Medically Supervised Ambulatory Treatment Program, Bronx, NY, 02/01/98, 07/01/06, Responsible for the day-to-day operation of the Administrative Department., Responsible for the direct supervision of the Administrative Assistant, Medical Record Clerk and the Receptionist., Responsible for the supervision of six staff members., Participated in the hiring, training, staff development and termination of staff., Conducted Bi-weekly Administrative Staff Meetings to discuss staff’s as well as departmental issues and/or concerns., Member of the Quality Assurance Team., Conducted weekly staff supervision., Monitored Staff attendance., Served as liaison with Agency’s Attorney and other service providers (i.e, HRA, CPS)., Prepared Employee Performance Evaluations for yearly appraisals., Prepared monthly statistical reports., Reported weekly productivity., Prepared Petty Cash, Travel and Expense Reports., Provided direct assistance to the Program Director.

• Staff Training & Development
• Project Management
• Proficient in Microsoft Office
• Career & Case Management

• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Achieved optimum results by completing Weekly Reports with accuracy and efficiency.
• Supervised team of 19 staff members.