Nivie Prinae Poll
Fort Worth,TX
Summary
Reliable customer service professional with a background in cashier, team leader, and manager roles. Known for professionalism, patience, and clear communication. Brings strong attention to detail and a steady focus on customer satisfaction, store organization, and smooth daily operations.
Overview
5
5
years of professional experience
Work History
Cashier
Downstream Q-Store
Joplin, Missouri
08.2026 - 09.2026
- Operated cash register and processed payments accurately, enhancing customer satisfaction at checkout.
- Scanned grocery, tobacco, and convenience items with accuracy.
- Counted the cash drawer and reconciled the register at shift end.
- Greeted customers and answered questions about products and store policies.
- Resolved customer complaints effectively, adhering to company policy and improving customer experience.
- Ensured compliance with regulations by verifying customer age for alcohol and tobacco sales. for alcohol or tobacco purchases.
- Assisted customers by phone with store operations, product details, and order placement.
- Restocked shelves and coolers, ensuring displays were well-organized and appealing to customers.
Manager
Whataburger
Joplin, Missouri
03.2024 - 05.2026
- Coached and mentored team members, enhancing their skills and contributing to improved job performance.
- Provided leadership during organizational change and crisis situations.
- Monitored staff performance and corrected issues.
- Tracked cash handling and balanced register activity to ensure accurate financial reporting.
- Organized crew schedules to meet staffing needs and optimize coverage. for staffing needs and coverage.
- Reviewed inventory levels and placed supply orders to maintain optimal stock for restaurant operations.
- Upheld customer service standards and resolved customer problems to maintain quality service.
- Uphold customer service standards and resolved customer problems to maintain quality service.
- Trained new team members on food safety and service standards.
Team Leader
Firehouse Subs
Joplin, Missouri
11.2021 - 03.2024
- Trained team members on Firehouse Subs procedures and POS operation to enhance service standards.
- Reviewed individual and team performance to identify actionable improvements for business results.
- Resolved employee conflicts and guided discussions toward practical solutions.
- Planned team activities to strengthen camaraderie and support positive workplace culture.
- Resolved guest concerns promptly, ensuring adherence to Firehouse Subs service expectations.
- Supported Firehouse Subs crew during shifts with sandwich prep and guest service.
- Recommended modifications to project plans for enhanced outcomes.
- Reviewed business performance data and projected results for upper management.
Education
High School Diploma -
Joplin High School
Joplin, MO05-2023
Skills
- Inventory management
- Customer engagement
- Sales support
- Attention to detail
- Time management
- Problem solving
- Effective communication
- Written and verbal communication
- Dependability and reliability
- Conflict resolution
- Empathy skills
- Professional etiquette
Timeline
Cashier
Downstream Q-Store
08.2026 - 09.2026
Manager
Whataburger
03.2024 - 05.2026
Team Leader
Firehouse Subs
11.2021 - 03.2024
High School Diploma -
Joplin High School