NIXON JOHN

• Work on fraud cases like transaction fraud, ID theft, high-risk fraud cases, etc
• Sometimes take fraud disputes.
• Also worked as a transaction dispute agent.
• Experience in taking chats and calls.
• Well knowledge about transaction disputes and fraud.

• Sony PlayStation Process)
• Assisting players with their console over the phone
• Troubleshooting,
• Assisting with network issue
• Providing Hardware solution
• Chatting with players.

• Capital One Credit Card Process) Contract with Capital One was over
• Floor Coordinator
• Enrolled in Development Program for Team Lead
• Two times Rising Stars as a Guru

• Adopted approach and communication to assist overseas customers in their orders and returns
• Serviced Customer through multiple communication method email/chat and phone
• Trained New Front-Line Agents in LOB

• Helped customers troubleshoot issues with various home appliances
• Chosen as one of 3 associates to take supervisor call because of my best performance.

QA Team Member

• Trained and supported new team members, maintaining culture of collaboration.
• Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
• Served as liaison, facilitating communication between management and associates.
• Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
• Listening to Agent’s calls
• Analyzing quality based on quality parameter
• Providing feedback
• Assigned as the Team SME (Subject Matter Expert)
• Floor Coordinator
• In Charge for Handling a team
• Providing feedback and training