Nixon Rosado
ZEPHYRHILLS
Summary
Experienced healthcare professional with 15 years in patient care, pharmacy operations, customer support, and logistics. Former United States Navy Hospital Corpsman (HN3) skilled in problem-solving and effective communication within fast-paced environments. Bilingual in English and Spanish.
Overview
22
22
years of professional experience
Work History
Customer Advocate/Vehicle Hauler
Carvana
Haines City
09.2025 - Current
- Delivered exceptional customer service during vehicle pickups and deliveries, enhancing customer satisfaction.
- Safely transport and deliver vehicles throughout Florida.
- Inspected vehicles before and after transport to ensure safety and compliance.
- Ensure compliance with company safety standards and transportation regulations.
- Maintain accurate delivery documentation and vehicle condition reports to facilitate seamless operations.
- Coordinate schedules and routes to ensure timely and efficient deliveries.
- Demonstrate reliability, professionalism, and strong attention to detail.
Customer Service Representative
Gas South
Gainesville
11.2023 - 07.2025
- Responded to customer inquiries via phone, email, and chat.
- Resolved customer concerns promptly and accurately while maintaining a high level of customer satisfaction.
- Delivered exceptional customer experiences through clear, empathetic, and professional communication.
- Processed service requests, enrollments, and account changes according to company policies and procedures.
- Escalated complex customer issues to appropriate departments.
- Collaborated effectively within a team environment while consistently meeting quality and performance standards.
- Maintained professionalism, accuracy, and productivity in a fast-paced customer service environment.
- Utilized training resources and knowledge bases to improve efficiency and reduce unnecessary call transfers.
Adult Liver Transplant Assistant
Shands UF Health
Gainesville
02.2016 - 04.2022
- Supported transplant coordinators by delivering essential hospital services for transplant patients.
- Coordinated schedules for pre- and post-transplant patients, facilitating timely radiology and cardiology testing.
- Communicated clinical information between patients, physicians, laboratories, and insurance carriers.
- Managed outside laboratory documentation and patient charts, ensuring accurate and accessible patient information.
- Reported abnormal test results to appropriate transplant coordinators.
- Assisted with program data collection and monthly departmental reports.
Pharmacy Technician
Shands UF Health
Gainesville
08.2008 - 07.2016
- Prepared and dispensed medications according to established procedures.
- Interpreted and processed prescription orders accurately.
- Assisted patients with medication inquiries and insurance concerns, enhancing patient understanding and access to medications.
- Resolved insurance issues and coordinated financial assistance resources, facilitating patient access to necessary medications.
- Managed medication inventory and supply levels.
- Ordered medications and medical supplies using inventory management systems.
- Supported medication adherence programs and conducted patient follow-ups, improving adherence rates and overall patient health outcomes.
- Participated in quality assurance and process improvement projects.
- Maintained compliance with pharmacy regulations and safety standards.
Hospital Corpsman
United States Navy, USN
Jacksonville
08.2004 - 06.2006
- Provided medical care for Active Duty, Reserve, Department of Defense personnel, and dependents.
- Assisted military and civilian physicians during procedures, ensuring efficient and effective patient care.
- Obtained patient histories and vital signs, contributing to accurate assessments and treatment plans.
- Maintained and updated medical records, supporting continuity of care and compliance with health regulations.
- Prepared treatment rooms and ensured proper sanitation standards.
- Sterilized medical equipment and disposed of contaminated materials.
- Delivered high-quality patient care while maintaining professionalism and confidentiality.
Education
Antilles HighSchool
Fort Buchanan, PRSome College (No Degree) - Business Management
Inter-Americana Metropolitan
San Juan, PRSkills
- Customer relationship management
- Transport logistics
- Compliance adherence
- Documentation management
Languages
Spanish
Professional
Timeline
Customer Advocate/Vehicle Hauler
Carvana
09.2025 - Current
Customer Service Representative
Gas South
11.2023 - 07.2025
Adult Liver Transplant Assistant
Shands UF Health
02.2016 - 04.2022
Pharmacy Technician
Shands UF Health
08.2008 - 07.2016
Hospital Corpsman
United States Navy, USN
08.2004 - 06.2006
Antilles HighSchool
Some College (No Degree) - Business Management
Inter-Americana Metropolitan