Byron Thiele
Rock Hill,SC
Summary
Proven highly motivated business leader with background in managing and developing customer service teams for maximum efficiency and client satisfaction. Possess strong leadership skills, with focus on team coordination and improving service procedures. Have successfully implemented process improvements in previous roles to increase productivity and customer satisfaction. Known for ability to build lasting relationships with clients while ensuring all needs are met on time and within budget constraints.
Overview
12
12
years of professional experience
Work History
CLIENT SERVICE MANAGER
TOWNSQUARE INTERACTIVE
CHARLOTTE, NC
02.2020 - Current
- Implemented & improved strategies to support business & marketing procedures
- Communicated with internal & external partnerships; nurturing strong relationships
- Analyzed marketing campaign performance data
- Led meetings with senior leadership to present analyzed performance data
- Provided resources and training to Digital Marketing Specialists
- Promoted 8 employees within six months to senior tiers as a result of their performance
- Analyzed performance data and improved client retention month-over-month.
DIGITAL MARKETING SPECIALIST
TOWNSQUARE INTERACTIVE
CHARLOTTE, NC
01.2020 - Current
- Increased page views and organic lead generation for over 300 clients per month
- Created solutions and designed platforms within the digital marketing realm
- Produced innovative search-engine optimization strategies
- Generated organic search-engine optimization, first-page results through key word driven content
- Managed and exceeded client return on investment
- Implemented strategies for team success
- Trained and mentored new associates
- Promoted to Client Service Manager.
LEAD BARTENDER
CAROLINA ALE HOUSE
FORT MILL, SC
01.2018 - 01.2020
- Promoted multiple times for quality customer service, organization, team leadership, and creative promotional events.
- Prepared and served regular and special drinks. Mixed ingredients such as liquor, soda, water, sugar, bitters, in order to prepare cocktails and other drinks. Served wine and bottled or draft beer. Described and recommended wine selections, served wine in appropriate glasses, and poured the wine for guests.
BARTENDER
KALALOCH LODGE
FORKS, WA
01.2017 - 08.2017
- Multiple positive reviews for quality customer service, creativity and up-sale activities.
- Prepared and served regular and special drinks. Mixed ingredients such as liquor, soda, water, sugar, bitters, in order to prepare cocktails and other drinks. Served wine and bottled or draft beer. Described and recommended wine selections, served wine in appropriate glasses, and poured the wine for guest
MANAGER
RED VENTURE
FORT MILL, SC
08.2014 - 01.2017
- Created and implemented appropriate and team-energized culture
- Identified as top coach for performance management
- Lead sales team to performance quota (top 15% performance)
- Effectively communicated marketing strategy to team
- Created and executed marketing and sales strategy
- Coached team members on sales techniques
- Reported sales and marketing performance to sales director
- Created center-wide initiatives to create a great work environment.
TEAM LEAD
RED VENTURE
FORT MILL, SC
08.2014 - 01.2017
- Exceeded management's expectation for leadership of team's sales performance
- Trained newly hired agents on sales process and execution
- Reported weekend sales activity and marketing strategies
- Exceeded goals and promoted to Performance Manager-Senior Sales agent
- Selected to lead special projects, developed and executed new sales strategies
- Launched new business partnerships sales teams
- Exceeded goals and promoted to Team Lead.
INSIDE SALES REPRESENTATIVE
RED VENTURE
FORT MILL, SC
08.2014 - 01.2017
- Drove profit through inbound calls using persuasive sales techniques
- Maintained strong customer relations through renewing contracts of current customers
- Exceeded sales goals and promoted to Senior Sales Agent.
PRODUCTION INTERN
LIFEPOINTE CHURCH
FORT MILL, SC
10.2013 - 08.2014
- Led creative planning meetings
- Acted in a professional manner relating to confidential information
- Recruited and led volunteers
- Filmed and edited sermon videos
- Maintained all technical equipment
- Set up the stage for Sunday morning church services
- Monitor/In-Ear Engineer
- Created slides and presentations in ProPresenter.
MANAGER
BAXTER'S BUNCH PLAYHOUSE
FORT MILL, SC
01.2013 - 08.2014
- Directed sales activity and communications with customers
- Built customer relations, including customer satisfaction
- Planned and executed special events, such as customer appreciation nights and summer camps
- Kept a safe environment
- Entertained customers
- Maintained sanitation of facility
- Hired new applicants
- Assisted the Pre-School Teacher by maintaining order in classroom
- Planned parties and served customers' food.
Education
Bachelor of Science in Recording Arts -
FULL SAIL UNIVERSITY
WINTER PARK, FLSkills
- Adept in Microsoft Office applications
- Word
- Excel
- Apple PowerPoint
- Keynote
- Experienced event planner
- Proficient in soldering
- Trouble-shooting
- Capable of reading schematics
- Wiring diagrams
- Client Relationship Building
- Training and mentoring
- Account Management
- Strong leadership
- Sales proficiency
- Client Services
- Talent Development
- Team Building and Leadership
- Issue Resolution
- Work Prioritization
- Handling Escalations
References
- Jay Jones, Director of Client Success, jay.jones@townsquareinteractive.com, 919-323-1764
- Trey Roof, Director of Client Success, trey.roof@townsquareinteractive.com, 704-681-0102
- Alex Blais, Senior Performance Manager, ablais@redventures.com
- Dayne Shope, Director of Operations and General Manager, dayne.shope@gmail.com, 937-336-4122
- Gary Haiduc, Executive Pastor, gary@lifepointecc.com, 980-721-2532
Successes
- Led a team of 15 new sales representatives to the top 15% performance level
- Coached and led team of 15 Digital Marketing Specialist, with each having an average book-size of 270 small businesses, to maintain 97% of revenue month-over-month
- Personally managed the digital marketing campaign of 300 small business clients while maintaining a retention ratio over 96%
Languages
English
Full Professional
Timeline
CLIENT SERVICE MANAGER
TOWNSQUARE INTERACTIVE
02.2020 - Current
DIGITAL MARKETING SPECIALIST
TOWNSQUARE INTERACTIVE
01.2020 - Current
LEAD BARTENDER
CAROLINA ALE HOUSE
01.2018 - 01.2020
BARTENDER
KALALOCH LODGE
01.2017 - 08.2017
MANAGER
RED VENTURE
08.2014 - 01.2017
TEAM LEAD
RED VENTURE
08.2014 - 01.2017
INSIDE SALES REPRESENTATIVE
RED VENTURE
08.2014 - 01.2017
PRODUCTION INTERN
LIFEPOINTE CHURCH
10.2013 - 08.2014
MANAGER
BAXTER'S BUNCH PLAYHOUSE
01.2013 - 08.2014
Bachelor of Science in Recording Arts -
FULL SAIL UNIVERSITY
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