Niya Caldwell
Rock Hill,SC
Summary
Dynamic customer service professional with a proven track record customer service excelling in problem resolution and active listening. Adept at utilizing CRM software to enhance customer satisfaction and streamline operations. Recognized for transforming customer feedback into positive testimonials, showcasing strong product knowledge and critical thinking skills. Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Spectrum
2025.09 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Provided support for product and service recommendations to enhance customer satisfaction.
- Utilized CRM software to document interactions and track customer feedback accurately.
- Collaborated with team members to improve service delivery processes and response times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Customer Service Cashier
Publix
2023.10 - 2024.01
- Operated cash register, processing customer transactions efficiently and accurately.
- Assisted customers in locating products, enhancing overall shopping experience.
- Handled returns and exchanges, ensuring compliance with store policies.
- Maintained cleanliness and organization of checkout area to promote safety.
- Collaborated with team members to streamline checkout processes during peak hours.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
Warehouse Associate
MacLean Power Systems
2025.05 - 2025.08
- Operated forklifts and pallet jacks to transport materials efficiently.
- Maintained accurate inventory records using warehouse management systems.
- Assisted in receiving and inspecting incoming shipments for quality control.
- Collaborated with team members to streamline order fulfillment processes.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
Unarmed Security Officer
Allied Universal Solutions
2025.04 - 2025.08
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and mitigate potential threats.
- Responded promptly to incidents, providing detailed reports for further action.
- Collaborated with law enforcement during emergencies to maintain order.
- Maintained communication with team members via radio for coordinated responses.
- Directed guests around building and answered accessibility questions.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
Cashier
Golden Corral
2025.02 - 2025.04
- Processed customer transactions accurately using point-of-sale (POS) systems.
- Provided exceptional customer service, resolving inquiries and concerns promptly.
- Maintained clean and organized workstations to enhance operational efficiency.
- Assisted in training new staff on cash handling procedures and customer interactions.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
Overnight Stocker
Walmart
2024.05 - 2024.07
- Stocked shelves efficiently to ensure optimal product availability and organization.
- Assisted in inventory management through accurate labeling and placement of merchandise.
- Collaborated with team members to maintain cleanliness and safety standards in stock .
- Operated pallet jacks and forklifts safely for transporting goods within the store environment.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
Education
High School Diploma -
Northwestern High School
Rock Hill, SC06.2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Call center operations
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Order processing
- Team development
Timeline
Customer Service Representative
Spectrum
2025.09 - Current
Warehouse Associate
MacLean Power Systems
2025.05 - 2025.08
Unarmed Security Officer
Allied Universal Solutions
2025.04 - 2025.08
Cashier
Golden Corral
2025.02 - 2025.04
Overnight Stocker
Walmart
2024.05 - 2024.07
Customer Service Cashier
Publix
2023.10 - 2024.01
High School Diploma -
Northwestern High School