Niya Damazo
Ottumwa,IA
Summary
Dynamic and highly reliable professional with a proven track record at Courtside Bar and Grill, excelling in customer service and multitasking. Recognized for enhancing operational efficiency and fostering a positive team environment. Adept at problem-solving and maintaining high standards of safety and organization, ensuring exceptional service delivery.
Overview
2
2
years of professional experience
Work History
Bartender
Courtside Bar and Grill
Ottumwa, IA
09.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Member Service Agenct
Community First Credit Union
Ottumwa, IA
09.2024 - 12.2024
- Resolved member issues efficiently, utilizing strong problem-solving skills and comprehensive knowledge of company policies.
- Managed high call volumes while maintaining exceptional levels of professionalism and accuracy throughout each interaction.
- Proactively identified opportunities for process improvement within the department, resulting in increased efficiency and productivity for the entire team.
- Assisted in training new hires, sharing best practices and imparting valuable industry knowledge to ensure their success.
Package Handler
FedEx
07.2023 - 12.2023
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Education
Cardinal
Eldon, IA2023
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
Timeline
Member Service Agenct
Community First Credit Union
09.2024 - 12.2024
Bartender
Courtside Bar and Grill
09.2023 - Current
Package Handler
FedEx
07.2023 - 12.2023
Cardinal