Niyah Curtis
Suitland,MD
Summary
Dynamic professional with extensive experience at Amazon Services LLC, excelling in employee training and operational procedures. Proven leadership in team coordination and customer engagement, ensuring safety compliance and on-time performance. Skilled in effective time management and proficient in cargo operations, consistently enhancing team productivity and service quality.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Air Associate - Learning Ambassador
Amazon Services LLC
Baltimore, MD
02.2026 - Current
- Facilitated training sessions for new team members on operational procedures, enhancing their onboarding experience.
- Engaged in training sessions to improve knowledge of eLearning tools and techniques.
- Collaborate with management to identify training needs and gaps.
- Provided ongoing support to employees by addressing questions and concerns, fostering a supportive work environment.
- Communicated directly with cockpit crew via headset to guide aircraft pushback, ensuring safety compliance and timely departures.
Air Associate - Ramp
Amazon.com Services LLC
Baltimore, MD
11.2024 - Current
- Loaded and unloaded cargo from aircraft using ground support equipment (GSE), ensuring timely operations.
- Transported packages to and from aircraft safely, contributing to overall logistics efficiency.
- Adhere to proper lifting techniques and use of equipment to reduce accidents and hazards.
- Operated conveyor belts and pallet jacks to streamline cargo movement, supporting shipping schedules.
- Ensure all packages are placed in the appropriate areas quickly to meet shipping schedules.
- Assist in scanning packages to track and assist in the sorting process.
SCHEDULING SUPERVISOR
Six Flags, Inc.
Bowie, MD
01.2024 - 08.2024
- Developed and adjusted staff schedules to balance employee absences with operational coverage needs.
- Coordinated staffing for all shifts to meet operational needs and maintain service quality.
- Managed team personnel, fostering collaboration and providing ongoing support for team members.
- Facilitated team training sessions to improve skills and knowledge of team members.
- Tracked employee attendance records to verify adherence to company attendance policies.
- Responded promptly to emails to maintain effective communication with team members and colleagues.
- Delivered exceptional customer service during phone interactions to address team member inquiries and concerns.
- Followed company policies related to labor laws to maintain compliance and ethical standards.
RENTALS SUPERVISOR
Six Flags, Inc.
Bowie, MD
06.2022 - 12.2023
- Supervised rental staff, fostering a positive customer experience and high satisfaction levels.
- Lead and manage team operations.
- Handled customer complaints promptly, resolving issues and reinforcing customer loyalty.
- Processed customer refund requests, enhancing customer trust and retention.
- Delivered comprehensive training sessions.
- Managed daily transactions at point-of-sale terminals.
- Oversaw and monitored inventory levels.
- Finalized daily sales reports.
RENTALS LEAD
Six Flags, Inc.
Bowie, MD
01.2021 - 06.2022
- Handled customer interactions and conflict resolution.
- Managed financial transactions at the point of sale.
- Answered customer inquiries with detailed and accurate service information.
- Processed POS system transactions, including credits, returns, and refunds.
- Directed team activities to ensure productivity.
RENTALS TEAM MEMBER
Six Flags, Inc.
Bowie, MD
03.2020 - 11.2020
- Assisted customers with product selection and ordering process to ensure accurate and timely fulfillment.
- Interacted with customers to address inquiries and enhance their experience.
- Delivered food and beverages promptly to enhance customer satisfaction.
- Processed transactions using the POS system.
- Ensured proper order documentation.
- Ensured safe food handling practices.
- Maintained a clean and organized work area throughout shift.
Party Planner Assistant
TootaLoonz
Camp Springs, MD
09.2018 - 06.2020
- Contributed creative and customized decoration themes for birthdays, holiday parties, etc.
- Assisted with event set-up and décor placement.
- Assisted in organizing events.
- Contributed to the breakdown and clean-up process after each event.
Education
Bachelor of Science - Management and Business Administration
Morgan State University
Baltimore, MD05-2026
High School Diploma -
Dr. Henry A. Wise, Jr. High School
Upper Marlboro, MD05-2022
Skills
- Customer Engagement
- Student Engagement
- Event coordination
- Reservations
- Office Administration
- Operational Procedures
- Effective Time Management
- Schedule Organization
- Team Coordination
- Leadership Experience
- Employee Training
- Communication Proficiency
- Verbal and Written Communication
- Attention to Detail
- Customer Service
- Policy Enforcement
- Skilled in Optim8
Certification
- Intuit Design for Delight Innovator
- Entrepreneurship and Small Business Certification (ESB)
References
References are available upon request.
Awards
- Team Member of the Year (2020)
- Outstanding Divisional Supervisor (2024)
Timeline
Air Associate - Learning Ambassador
Amazon Services LLC
02.2026 - Current
Air Associate - Ramp
Amazon.com Services LLC
11.2024 - Current
SCHEDULING SUPERVISOR
Six Flags, Inc.
01.2024 - 08.2024
RENTALS SUPERVISOR
Six Flags, Inc.
06.2022 - 12.2023
RENTALS LEAD
Six Flags, Inc.
01.2021 - 06.2022
RENTALS TEAM MEMBER
Six Flags, Inc.
03.2020 - 11.2020
Party Planner Assistant
TootaLoonz
09.2018 - 06.2020
Bachelor of Science - Management and Business Administration
Morgan State University
High School Diploma -
Dr. Henry A. Wise, Jr. High School