Niyah Spires
Sugar Land,TX
Summary
Healthcare management professional with a strong focus on fostering team collaboration, high standards and consistent results. Proven ability to enhance care delivery and streamline operations. Reliable team player who adapts to changing needs and fosters collaboration. Skilled in strategic planning and resource management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Dr Calls Phones Technician
Humana Mailorder Pharmacy
07.2021 - Current
- Place outbound calls to physician offices to follow up on needed clarifications
- Developed strong relationships with healthcare providers, facilitating efficient communication regarding prescription clarifications and adjustments.
- Reduced medication errors by implementing a meticulous double-check system for all prescriptions filled.
- Contributed to the development of pharmacy policies and standard operating procedures, aligning practices with organizational goals.
- Improved customer satisfaction, addressing concerns and answering questions about medications and health conditions within AHT of 4:04 (team MTD 6:30) AND After call Time :04 secs (team MTD :55 secs)
- Assisted in dispensing 8.2% more rxs (19,008,957)(1,461,069 more) (17,626,888
- Improved TAT time by 15% for processing a rx from beginning to being shipped. (81.13% to 93.4%)
Assistant Manager
Bath And Body Works, Limited Brands
08.2023 - 12.2023
- Handling customer complaints regarding orders that were damaged or incorrect.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Conducted regular assessments of store layout, making data-driven adjustments to optimize traffic flow and product visibility.
- Spearheaded visual merchandising for Bath and Body Works brand by creating strategic presentation plans.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Retail Store Manager
Saver Express Pharmacy And Soda Fountain
06.2016 - 01.2020
- Updated store signage regularly to keep customers informed about new products or services offered
- Coordinated special events such as promotions or seasonal displays
- Created strategies to increase sales and maximize profits
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
Adjudicator Supervisor
Medworx Compounding
08.2014 - 01.2016
- Leveraged strong negotiation skills to mediate disputes between parties and facilitate mutually agreeable settlements where possible.
- Improved claim processing times by implementing efficient workflows and prioritizing urgent cases.
- Continuously updated personal knowledge on relevant laws, regulations, and policies affecting the adjudication process within the jurisdiction served.
- Oversaw daily operations of the pharmacy department, ensuring smooth workflow and timely completion of tasks.
Lead Certified Pharmacy Technician
Ridgeland Apothecary
02.2013 - 08.2014
- Assessed staff performance on a regular basis, providing feedback and coaching as necessary to improve results.
- Coordinated verification and filling of more than 1000 daily prescriptions in high-volume retail pharmacy environment.
- Reduced medication errors, implementing strict quality control measures and double-checking procedures.
- Contributed to the achievement of pharmacy sales targets by promoting store loyalty programs and additional services offered.
Education
Bachelor of Science - Fashion Merchandising And Interior Design
The University of Southern Mississippi
Hattiesburg, MSBachelor of Science - Liberal Studies
The University of Southern Mississippi
05.2024
Business Administration Minor Merchandising Minor
The University of Southern Mississippi
05.2024
Skills
- Training and Development
- Sales Expertise
- Leadership
- Sales Analysis
- Staff Training
- Product expertise
- Interior and Window Display Maintenance
- Marketing knowledge
- Brand Image Alignment
- Visual Merchandising
Certification
- National Pharmacy Technician Certification (PTCB)
- Certified Pharmacy Technician Texas (CPhT)
- Project Management Certificate LSU Online & Continuing Education (PMP)
- Professional Coder Medcerts (CPC-A)
Affiliations
- Koinonia Church Choir Arlington,TX
- Pre K Children Ministry Educator Sugar Land, TX
- Dean's List Scholar Southern Miss
- Athletic Director Student Worker Southern Miss
- Fashion Study, New York
Timeline
Assistant Manager
Bath And Body Works, Limited Brands
08.2023 - 12.2023
Dr Calls Phones Technician
Humana Mailorder Pharmacy
07.2021 - Current
Retail Store Manager
Saver Express Pharmacy And Soda Fountain
06.2016 - 01.2020
Adjudicator Supervisor
Medworx Compounding
08.2014 - 01.2016
Lead Certified Pharmacy Technician
Ridgeland Apothecary
02.2013 - 08.2014
Bachelor of Science - Fashion Merchandising And Interior Design
The University of Southern Mississippi
Bachelor of Science - Liberal Studies
The University of Southern Mississippi
Business Administration Minor Merchandising Minor
The University of Southern Mississippi
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