NIYAH SPIRES
Arlington,TX
Summary
High-performing Certified Pharmacy Technician with 17+ years of experience across retail, mail-order, and compounding pharmacy environments. Proven track record of exceeding KPIs in productivity, quality, and efficiency. Recognized by leadership for consistently outperforming benchmarks and driving operational excellence. Strong communicator with leadership experience, audit support, and workflow optimization skills.
Overview
2027
2027
years of professional experience
Work History
Certified Pharmacy Technician / Engagement Engineer
CenterWell Pharmacy (Humana)
REMOTE
07.2021 - Current
- Resolved 80–120+ daily prescription issues including incomplete and complex orders
- Consistently exceeded KPIs across productivity, quality, and efficiency
- Achieved 7-Day No Response scores of 9.0+ exceeding benchmarks
- Surpassed Retail Transfer goals through proactive provider outreach
- Maintained AHT under 4 minutes with high-quality interactions
- Sustained 98–100% quality scores with zero compliance errors
- Recognized by leadership for consistently exceeding performance benchmarks
Lead Pharmacy Technician
Saver Express Pharmacy
Ridgeland, MS
- Led daily pharmacy operations and supervised workflow efficiency
- Managed insurance verification, prior authorizations, and patient assistance programs
- Supported audits, compliance, and reimbursement reporting
Compounding Pharmacy Technician
Medworx Compounding Pharmacy
Pearl, MS
- Prepared capsules, creams, and gels in sterile and non-sterile environments
- Maintained clean room standards and compliance with compounding regulations
Compounding Pharmacy Technician
Marty’s Pharmacy
Pearl, MS
- Compounded customized medications including troches, creams, and capsules
- Ensured accuracy and quality in formulation and dispensing processes
Education
Bachelor of Liberal Studies - Business Administration & Marketing
University of Southern Mississippi
Hattiesburg, MSProject Management Certificate -
Louisiana State University
Skills
- Pharmacy Operations
- KPI Performance
- Provider Communication
- Prescription Resolution
- Compounding
- Insurance Verification
- Patient Assistance Programs
- Quality Assurance
- Workflow Optimization
- Leadership
- Problem Solving
- Remote Work Efficiency
Timeline
Certified Pharmacy Technician / Engagement Engineer
CenterWell Pharmacy (Humana)
07.2021 - Current
Lead Pharmacy Technician
Saver Express Pharmacy
Compounding Pharmacy Technician
Medworx Compounding Pharmacy
Compounding Pharmacy Technician
Marty’s Pharmacy
Bachelor of Liberal Studies - Business Administration & Marketing
University of Southern Mississippi
Project Management Certificate -
Louisiana State University