Niyanna Shaw
Raleigh,NC
Summary
Perceptive educator with solid record of accomplishment in attaining and surpassing targets during [Number]-year career. Stay on top of trends in education to maintain modern, efficient systems meeting needs of diverse students. Solid relationship-builder with decisive approach to solving operational problems.
Overview
6
6
years of professional experience
Work History
Educator
Wake County Public Schools
Raleigh, NC
08.2021 - Current
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Chose materials and developed lesson plans to enhance skills for individual students.
- Monitored and assessed understanding of difficult concepts and adjusted lesson accordingly.
- Developed and implemented classroom routines to address varying student needs.
- Differentiated instruction to meet needs of diverse learners.
Fulfillment Associate
Amazon
Raleigh, NC
07.2021 - Current
- Cross-trained new associates on picking and filling orders for warehouse products.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Received and reviewed new orders, located requested merchandise and promptly initiated processing.
- Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Team Lead
Dairy Queen
Raleigh, NC
06.2018 - 06.2021
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
Community Engagement Coordinator
Elizabeth City State University Chancellor’s Office
Elizabeth City, NC
09.2018 - 05.2019
- Delivered high-level administrative support to board during regular operations and special meetings.
- Evaluated donation and sponsorship requests and made funding recommendations.
- Conducted analysis of community needs and resources to support strategic plans.
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
- Assisted with business communications via email, social media and mailings.
- Conducted community workshops to promote different programs and educate public on available services.
Human Resources Benefits Administration Associate
Conduent
Cary, NC
08.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Masters Of Science - Counseling And Student Services
North Carolina A & T State University
Greensboro, NC08.2022
BS in Education - Public & Community Services
Elizabeth City State University
Elizabeth City, NC05.2021
High School Diploma -
Knightdale High School of Collaborative Design
Knightdale, NC06.2017
Skills
- Outreach Management
- Community Service Programs
- Program and Services Promotion
- Program Improvements
- Administering Social Media Accounts
- Scheduling
- Prioritizing Work
- Data Entry
- Multitasking abilities
- Critical thinking
- Active Listening
- Verbal and written communication
- Microsoft Office, Excel, & Powerpoint
- Group and Individual Instruction
- Educational Settings
Timeline
Human Resources Benefits Administration Associate
Conduent
08.2022 - Current
Educator
Wake County Public Schools
08.2021 - Current
Fulfillment Associate
Amazon
07.2021 - Current
Community Engagement Coordinator
Elizabeth City State University Chancellor’s Office
09.2018 - 05.2019
Team Lead
Dairy Queen
06.2018 - 06.2021
Masters Of Science - Counseling And Student Services
North Carolina A & T State University
BS in Education - Public & Community Services
Elizabeth City State University
High School Diploma -
Knightdale High School of Collaborative Design
Similar Profiles
Arnold L. RaglandArnold L. Ragland
Instructional Assistant at Durham Public Schools/Wake County Public SchoolsInstructional Assistant at Durham Public Schools/Wake County Public Schools
Silas Foster Sr.Silas Foster Sr.
Special Needs Bus Monitor at Wake County Public SchoolsSpecial Needs Bus Monitor at Wake County Public Schools
Jeanette ElliottJeanette Elliott
Instructional Assistant at Wake County Public Schools, South Lakes ElementaryInstructional Assistant at Wake County Public Schools, South Lakes Elementary
Carla JamiesonCarla Jamieson
Teacher at Wake County Public SchoolsTeacher at Wake County Public Schools
Noel BasnightNoel Basnight
Customer Service Advocate at CenteneCustomer Service Advocate at Centene