Niykeya Singletary
Lake City,SC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Alorica
09.2021 - Current
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Knowing our products inside and out so that you can answer questions
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process.
Cashier/Sales Associate
Walmart
11.2017 - 08.2021
- Greeted customers, responded to questions, improved engagement with merchandise and provided outstanding customer service
- Operated cash registers, managed financial transactions, and balanced drawers
- Achieved established goals and increased in-store sales
- Directed customers to merchandise within the store
- Maintained superior product knowledge to assist with customer questions or concerns
- Maintained an orderly appearance throughout the sales floor.
Technical Support Representative
Teleperformance
08.2016 - 11.2017
- Identified hardware and software solutions and troubleshooted technical issues
- Diagnosing and repairing faults, resolving network issues
- Communicated with customers to quickly get to the root of their problem
- Provided timely and accurate customer feedback
- Talked customers through a series of actions to resolve a problem
- Follow up with clients to ensure the problem is resolved
- Managed multiple cases at one time.
Education
High School Diploma -
Lake City High School
Lake City, SC05.2017
Skills
- Strategic and Critical Thinking
- Time Management and Organization
- Record-Keeping and Data Entry
- Documentation and Presentation
- Communicative and Interpersonal
- Software Programs/Technology
- Call Management
- Typing 15 WPM
- Call escalation
- Technical Support
Educationcertifications
Lake City High School, Lake City, SC, High School Diploma
Timeline
Customer Service Representative
Alorica
09.2021 - Current
Cashier/Sales Associate
Walmart
11.2017 - 08.2021
Technical Support Representative
Teleperformance
08.2016 - 11.2017
High School Diploma -
Lake City High School
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