Nizana Israel
Poughkeepsie,NY
Summary
Dynamic professional with experience as a Station Agent at NYC Transit Authority, excelling in customer service and safety protocols. Proven ability to assist passengers effectively while ensuring compliance with transportation regulations. Recognized for attention to detail and strong communication skills, enhancing overall travel experiences and operational efficiency.
Overview
31
31
years of professional experience
Work History
Station Agent
NYC Transit Authority
New York, NY
04.1999 - Current
- Assisted passengers with boarding procedures and ticket validation.
- Maintained cleanliness and organization of station facilities.
- Monitored train schedules to ensure timely departures and arrivals.
- Provided information regarding routes, fares, and travel options to customers.
- Utilized communication systems to report delays and service disruptions promptly.
- Learned safety protocols and emergency procedures for passenger assistance.
- Provided excellent customer service while resolving issues related to lost items, trip delays, or general inquiries.
- Assisted passengers with special needs, ensuring accessibility and a comfortable travel experience for all customers.
Teller
Safra National Bank of New York
New York, NY
01.1995 - 04.1999
- Processed customer transactions efficiently and accurately, ensuring compliance with banking regulations.
- Assisted customers with inquiries and account management, enhancing overall service satisfaction.
- Handled cash deposits and withdrawals, maintaining precise cash drawer balances.
- Collaborated with team members to streamline workflow and improve transaction processing times.
- Monitored daily transactions for discrepancies, reinforcing accuracy in financial reporting.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Education
High School Diploma - Business
Jane Addams VHS
The Bronx, NY06.1990
Skills
- Safety awareness
- Safety procedures
- Passenger assistance
- Incident reporting
- Public address announcements
- Ticketing operations
- Travel information provision
- Teamwork and collaboration
- Customer service
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Safety protocols and procedures
- Transportation regulations
Timeline
Station Agent
NYC Transit Authority
04.1999 - Current
Teller
Safra National Bank of New York
01.1995 - 04.1999
High School Diploma - Business
Jane Addams VHS