Professional with strong background in client services, skilled in effective communication and problem-solving. Known for fostering team collaboration and consistently achieving results. Adaptable to changing needs while ensuring client satisfaction. Expertise includes conflict resolution, multitasking, and maintaining positive client experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Receiving Center Engagement Worker
Children, Youth & Family Department
07.2025 - Current
Provide 24/7 direct care and supervision for youth in a state-run Receiving Center.
Support intake and discharge processes, including completion of admission documents, reviewing program rules, and coordinating with Protective Services workers.
Maintain accurate case notes, behavioral observations, and treatment progress in state systems (FACTS).
Assist in identifying and arranging community-based services, appointments, and transportation.
Ensure safety, emotional support, and developmentally appropriate engagement for at-risk youth.
Collaborate with multidisciplinary teams to enhance child well-being, permanency planning, and risk assessment.
Manage crisis situations, including one-on-one supervision of youth in distress, under clinical guidance.
Employer: CYFD/Receiving Center
Telephone Number: (505)-841-2911
Supervisor: Monique Griego (505)-218-3392
Hours worked Per Week: 40
Reason for Leaving: Current
Salary: $56,326.40
$27.08
Community Direct Support/In-Home Living Provider
R-way LLC
04.2014 - Current
Delivered personalized care to individual with developmental disabilities, addressing all specific needs.
Cultivated a natural home environment to support integration into everyday activities.
Implemented ongoing quality checks to ensure goal achievement in personal development.
Assisted with financial management as representative payee; aided in meal planning.
Handled routine household responsibilities while employing problem-solving strategies during crises.
Organized transportation for various appointments, ensuring timely arrivals.
Maintained communication with Adult Protective Services and Department of Human Services for compliance.
Directed and trained five employees in sub-care functions, focusing on schedule adherence and issue resolution.
Social Service Specialist 5 at Department of Children Youth and Family ServicesSocial Service Specialist 5 at Department of Children Youth and Family Services
Child Protective Services Investigator/FAR at Department of Children, Youth and Family ServicesChild Protective Services Investigator/FAR at Department of Children, Youth and Family Services