Tonya Fox
Lakewood,WA
Summary
Detail-oriented professional with exceptional communication and management skills, adept at navigating fast-paced environments while effectively managing multiple tasks. Proven ability to proactively identify and address issues, ensuring streamlined processes that support team objectives. Committed to fostering collaboration and driving results, with a strong focus on enhancing operational efficiency. A dedicated team player who thrives on challenges and is passionate about contributing to organizational success.
Overview
25
25
years of professional experience
Work History
Social Service Specialist 5
Department of Children Youth and Family Services
07.2007 - Current
- I currently supervise professional social services staff in accomplishing child safety in an after-hours child welfare program.
- Provide written and verbal performance feedback to social service professionals.
- Collaborate with law enforcement professionals to facilitate emergent needs of children.
- Manage, approve, monitor, and settle credit statements for company credit card.
- Approve and order supplies for children and families.
- Maintain and Provide daily record utilizing excel as a means to track work flow.
- Respond/problem solve telephone complaints or issues over the weekend related to specific case related materials or concerns with foster or relative care givers.
- Review and approve written reports and notes provided by field response workers and direct reports.
- Assist with hiring, onboarding and off boarding of new and existing employees.
- Facilitate monthly team meeting with direct reports and after hour staff.
- Support and collaborate with foster parents, and other external agency stakeholders.
Social Service Specialist 3
Social Service Specialist 3
03.2000 - 07.2007
- Utilized agency policy to timely and accurately provide administrative duties.
- Responsible for administering, coordinating, developing and providing a variety of social services for children and families involved in the dependency process.
- Completed professional and timely written reports to the court and ensured timely mailing of reports reach all parties.
- Verbally presented reports judges, attorneys, and families.
- Maintained case records ensuring accurate documentation and communication notes in case file.
- communicating collaboratively with external professionals and stakeholders regarding sensitive case information.
- Maintained confidentiality while acknowledging diversity equity and inclusion of families.
Education
BA -
Pacific Lutheran University
Parkland, WA06.1997
AA - undefined
Tacoma community College
Tacoma, WA06.1995
Skills
- Administrative experience
- Problem-Solving
- Conflict resolution
- Adaptability and flexibility
- Type 60 WPM
- Data entry
- Effective telephone communication
- Team collaboration
- Computer proficiency
- Organizational recordkeeping
Timeline
Social Service Specialist 5
Department of Children Youth and Family Services
07.2007 - Current
Social Service Specialist 3
Social Service Specialist 3
03.2000 - 07.2007
AA - undefined
Tacoma community College
BA -
Pacific Lutheran University
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