NJOH TERRENCE TEKE

Responsibilities:

• Product Exploration to visit stores and browse online platforms to discover and evaluate new products across various categories.
• Market Research & Acquisition to conduct daily market research to identify new products, purchasing samples based on specified categories and brands.
• Product Photography to capture images of each new product purchased, adhering to the specified photography guidelines.
• Comprehensive Data Collection to collect detailed information on product brands, availability, pricing, packaging, descriptions, and ingredients.
• Data Entry to accurately input the collected data for each new product into the designated portal.
• Adhoc Reporting.

Achievements:

• New Product Acquisition: Successfully sourced and purchased 30 new products per month across categories such as food, pet care, healthcare, and body care, consistently meeting monthly targets.
• Enhanced Product Photography: Captured and submitted high-quality images for 100% of new products, meeting all specified photography standards and contributing to a 20% increase in visual accuracy for product assessments.
• Comprehensive Data Collection: Collected and documented detailed information on over 300 product attributes each month, including brands, pricing, and packaging, improving data accuracy by 15%.
• Efficient Data Input: Achieved a 99% accuracy rate in data entry by inputting collected product information into the portal within 48 hours of acquisition.
• Market Insights Contribution: Provided actionable insights based on research and reporting that led to a 10% increase in strategic adjustments by the marketing team.
• Adhoc Reporting: Delivered timely and relevant reports on additional market-related areas, resulting in a 25% improvement in decision-making efficiency for product launches.

Responsibilities:

• Implement and manage efficient administrative processes and procedures to streamline office operations and improve productivity.
• Monitor budgets, track expenditures, and identify cost-saving opportunities to reduce operational expenses.
• Collaborate with cross-functional teams to support project objectives and meet tight deadlines.
• Ensure compliance with company policies by staying informed about regulations and conducting regular audits of administrative procedures.
• Organize and facilitate weekly team meetings, set clear agendas, and enhance overall team communication and coordination.
• Implement digital file management systems to reduce paper waste, improve document accessibility, and optimize office organization.
• Prioritize and manage email communications efficiently by reducing response times and delegating tasks as needed.
• Conduct research for special projects, provide valuable insights, and support informed decision-making processes.
• Negotiate with vendors to secure cost-effective office supplies while maintaining high quality standards.

Achievements:

• Streamlined office operations by implementing new administrative processes and procedures, resulting in a 30% increase in productivity.
• Reduced operational expenses by monitoring budgets and tracking expenditures, achieving a 15% reduction in costs through strategic cost-saving measures.
• Collaborated with cross-functional teams to complete 10+ projects within tight deadlines, improving project turnaround times by 20%.
• Ensured compliance with company policies by conducting quarterly audits and updating procedures, maintaining a 100% compliance rate.
• Enhanced team communication by organizing and leading weekly meetings, increasing team engagement and alignment by 25%.
• Implemented a digital file management system that reduced paper waste by 40% and improved document retrieval times by 50%.
• Reduced email response time by prioritizing urgent communications and delegating tasks, cutting average response times by 35%.
• Conducted research for special projects, providing actionable insights that contributed to a 10% increase in decision-making efficiency.
• Negotiated with vendors to secure office supplies at a 20% lower cost, while maintaining high-quality standards.

Responsibilities:

• Performed preliminary assessments of suppliers who have tender to supply materials
• Stock control of books and materials in the library
• Conducted preliminary assessments of suppliers for material tenders, evaluating their suitability and compliance.
• Managed stock control for library books and materials, ensuring accurate inventory levels.
• Organized and documented the organization’s fixed assets, maintaining comprehensive records.
• Oversaw stock control processes, including invoice verification against purchase orders.
• Monitored and verified both the quality and quantity of stock items.
• Ensured accuracy in the physical verification of inventory through regular checks.
• Entered stockroom data into appropriate databases for accurate record-keeping.
• Delivered stock materials to various departments based on purchase request vouchers.
• Managed office inventory levels, balancing the need for sufficient supplies with minimizing waste and unnecessary expenditures.
• Provided outstanding customer service to internal and external stakeholders through prompt responses and effective issue resolution.

Achievements:

• Developed and maintained an up-to-date database of contacts, enabling rapid and efficient communication.
• Negotiated with vendors to secure more favorable terms, resulting in significant cost savings on office expenses.
• Enhanced inventory accuracy by conducting regular stock checks and maintaining current records.
• Resolved order discrepancies with vendors, and returned damaged or incorrect merchandise.
• Reduced losses due to spoilage and damage by implementing proper handling techniques and storage conditions.
• Addressed 80% of purchase order variances by following up with vendors on overdue orders.
• Implemented an organized filing system that streamlined document retrieval and reduced misplaced files.

Responsibilities:

• Assist in developing and executing public relations strategies to enhance the organization’s image and brand presence.
• Draft and distribute press releases, media alerts, and other communications to promote company news and events.
• Coordinate and manage media relations, including pitching stories, arranging interviews, and responding to media inquiries.
• Monitor and analyze media coverage and public sentiment, preparing reports and recommending adjustments to PR strategies as needed.
• Organize and support public events, press conferences, and promotional activities to increase visibility and engagement.
• Maintain and update media contact lists, ensuring accurate and current information for effective outreach.
• Collaborate with internal teams to gather and distribute relevant information and updates, ensuring consistent messaging across channels.
• Assist in managing the organization’s social media presence, including creating content, scheduling posts, and engaging with followers.
• Handle crisis communications by preparing responses and coordinating with senior PR staff to address and mitigate issues.
• Support the development of marketing materials and ensure alignment with overall PR strategies and objectives.

Achievements

• Developed and executed public relations strategies that increased media coverage by 40% and enhanced brand visibility.
• Drafted and distributed over 50 press releases and media alerts, resulting in a 30% increase in positive media mentions.
• Coordinated media relations by arranging 20+ interviews and responding to 100+ media inquiries, improving media engagement by 25%.
• Monitored and analyzed media coverage and public sentiment, preparing comprehensive reports that led to a 15% adjustment in PR strategies.
• Organized and supported 10+ public events and press conferences, boosting event attendance by 35% and enhancing audience engagement.
• Maintained and updated a media contact list with 200+ entries, ensuring 95% accuracy for effective outreach.
• Collaborated with internal teams to distribute information and updates, ensuring a 20% improvement in message consistency across channels.
• Managed the organization’s social media presence, creating and scheduling 150+ posts, which increased follower engagement by 50%.
• Handled crisis communications by preparing responses and coordinating with senior PR staff, resolving 90% of issues within 24 hours.
• Supported the development of marketing materials, ensuring alignment with PR strategies and contributing to a 25% increase in campaign effectiveness.

Responsibilities:

• Customer Support: Address customer inquiries, resolve issues, and provide travel-related information via phone, email, and in-person interactions.
• Booking and Reservations Management: Handle flight, hotel, and tour bookings, ensuring accuracy and timely confirmations.
• Administrative Support: Manage office supplies, maintain records, and coordinate with vendors to ensure smooth office operations.
• Complaint Resolution: Act as the primary point of contact for customer complaints, working to resolve issues promptly and professionally.
• Documentation and Reporting: Prepare and maintain travel documents, invoices, and reports for clients and management.
• Client Relationship Management: Build and maintain strong relationships with clients, ensuring repeat business and customer satisfaction.
• Financial Transactions: Process payments, issue refunds, and handle petty cash, ensuring accurate financial record-keeping.
• Team Coordination: Assist in coordinating tasks among the office staff, including scheduling meetings and managing travel itineraries for the team.

Achievements:

• Increased Customer Satisfaction: Boosted customer satisfaction scores by 25% within six months through the implementation of a streamlined complaint resolution process.
• Optimized Booking Efficiency: Reduced booking errors by 40% by introducing a double-check system, leading to a 15% increase in customer retention.
• Enhanced Office Productivity: Improved office productivity by 30% by reorganizing office workflows and implementing an inventory management system, reducing supply shortages by 50%.
• Expanded Client Base: Successfully acquired 50 new clients in one year by developing and executing targeted follow-up strategies.
• Improved Financial Accuracy: Achieved a 98% accuracy rate in processing payments and financial transactions by introducing a detailed verification system.
• Increased Revenue: Contributed to a 20% increase in agency revenue by upselling premium travel packages and additional services to existing clients.