Njonjo Woods
Snow Hill,NC
Summary
Dynamic operations manager with a proven track record at Smith & Co Home Improvement and Landscaping, excelling in business planning and customer service. Successfully enhanced supplier relationships and team performance, driving customer satisfaction and repeat business. Skilled in documentation and reporting, ensuring compliance and operational excellence in fast-paced environments.
Knowledgeable Desired Position with solid background as Owner/Operator. Proven ability to manage operational aspects efficiently and drive business growth through strategic planning and execution. Demonstrated strong leadership and problem-solving skills, consistently ensuring high-quality service and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Owner/Operator
Smith & Co Home Improvement and Landscaping
05.2016 - Current
- Managed daily operations for home improvement and landscaping projects.
- Coordinated scheduling and logistics for multiple site visits and client consultations.
- Developed and maintained relationships with suppliers and vendors to ensure quality materials.
- Supervised a team of workers, providing training on tools and safety procedures.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
Delivery Driver
Echelon Elite Transportation
03.2022 - 2025
- Navigated delivery routes efficiently to ensure timely arrival of packages.
- Conducted vehicle inspections to maintain safety and compliance standards.
- Managed customer interactions to resolve inquiries and enhance satisfaction.
- Loaded and unloaded packages while adhering to weight distribution guidelines.
- Implemented best practices that improved overall delivery performance and reliability.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Education
Food Service Technology
Piedmont Community College
Roxboro, NC05.2010
GED -
Wayne Community College
Goldsboro, NC07.2007
Timeline
Delivery Driver
Echelon Elite Transportation
03.2022 - 2025
Owner/Operator
Smith & Co Home Improvement and Landscaping
05.2016 - Current
Food Service Technology
Piedmont Community College
GED -
Wayne Community College
Skills
- Operations management
- Documentation and reporting
- Business planning