Kaitlyn Cole
Franklin,MA
Summary
Dynamic professional with a strong foundation in education, customer service, and scientific research. Skilled in multitasking, communication, and administrative support, with hands-on experience managing classrooms, coordinating schedules, and handling customer needs in fast-paced environments. Proficient in Microsoft Office, Google Workspace, and data entry systems, with a proven ability to stay organized, meet deadlines, and maintain professionalism. Committed to achieving optimal outcomes through innovative strategies.
Overview
4
4
years of professional experience
Work History
Long-Term Substitute Teacher
Foxborough Public Schools
10.2024 - Current
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Utilized differentiated instruction techniques to accommodate diverse learning needs within the classroom effectively.
- Collaborated with colleagues to develop interdisciplinary lesson plans, promoting a comprehensive understanding of the subject matter.
- Adjusted instructional strategies based on ongoing assessments of student needs and abilities, ensuring optimal learning outcomes for all learners.
Server/Bartender
La Cantina Winery
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders and process payments.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server/Bartender Trainer
Tavern in the Square
05.2023 - 01.2025
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Server Trainer
The Derby
05.2022 - 10.2023
- Mentored 15 new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Led by example, demonstrating exemplary customer service and work ethic, setting high standard for trainees.
- Simultaneously worked as a full time student, displaying a strong work ethic, attention to detail, and the ability to multitask.
Restaurant Hostess
The Fix Burger Bar
11.2021 - 05.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Bachelor of Science - Environmental Science
Worcester State University
Worcester, MA05-2023
Skills
- Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, Teams
- Google Workspace: Docs, Sheets, Gmail, Calendar, Classroom
- Attendance and Student Record Systems: PowerSchool
- Point-of-Sale (POS): System Operation
- Scheduling Software: Restaurant 365, Teamworx, ShiftNote, 7shifts
- Geographic Information Systems (GIS): ArcGIS
- Statistical Software: Python
Timeline
Long-Term Substitute Teacher
Foxborough Public Schools
10.2024 - Current
Server/Bartender
La Cantina Winery
08.2024 - Current
Server/Bartender Trainer
Tavern in the Square
05.2023 - 01.2025
Server Trainer
The Derby
05.2022 - 10.2023
Restaurant Hostess
The Fix Burger Bar
11.2021 - 05.2022
Bachelor of Science - Environmental Science
Worcester State University
Similar Profiles
James CallahanJames Callahan
High School Social Studies Teacher at Foxborough Public SchoolsHigh School Social Studies Teacher at Foxborough Public Schools
Stephanie DonnellyStephanie Donnelly
Speech Language Pathologist at Foxborough Public SchoolsSpeech Language Pathologist at Foxborough Public Schools
Edie ShepherdEdie Shepherd
SLP Intern - Graduate Student Experience at Seattle Public Schools, Shoreline Public SchoolsSLP Intern - Graduate Student Experience at Seattle Public Schools, Shoreline Public Schools
Jason MillerJason Miller
HEAD OF GLOBAL BUSINESS DEVELOPMENT at GitGuardianHEAD OF GLOBAL BUSINESS DEVELOPMENT at GitGuardian
Mary Olive GosselinkMary Olive Gosselink
Elementary Curriculum Coordinator at Montessori Children's HouseElementary Curriculum Coordinator at Montessori Children's House