Nkauj Hli Hannah Yang
Louisville,KY
Summary
Experienced with creating unique and aesthetically pleasing floral designs that delight clients. Utilizes deep knowledge of flower and plant varieties and arrangement techniques to deliver high-quality, personalized displays.
Overview
6
6
years of professional experience
Work History
Small Business Co-Owner
Whatever Is Lovely, Flowers LLC
04.2016 - 10.2016
- Designed custom sympathy arrangements that provided comfort during difficult times.
- Consulted with brides to discuss designs and create whimsical and romantic bouquets, corsages, and boutonnieres for weddings.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts, and church altar flowers.
- Acquired new skills as needed to effectively serve diverse client needs.
- Researched latest design trends, colors, and vendor products for use in new pieces.
- Established enriching relationships with local floral wholesalers.
Floral Associate
King Soopers
01.2016 - 10.2016
- Created daily fresh floral arrangements for retail and special events including bouquets, centerpieces, corsages and boutonnieres.
- Delivered floral arrangements and/or additional gifts as requested and ensured customer satisfaction
- Ensured freshness, quality, organization, and health of all department inventory
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Provided satisfactory customer service with care
Flower Shop Associate
Caan Floral & Greenhouses
02.2011 - 06.2013
- Flower shop and houseplants atrium associate year round.
- Took flowershop orders over the phone and ensured customer satisfaction with compassion.
- Designed daily grab-and-go bouquets and fresh floral arrangements for the shop.
- Assisted lead designer in wedding work including centerpieces, bouquets, corsages, and boutonnieres.
- Processed daily shipment of fresh flowers meticulously.
- Ensured fresh quality of floral inventory.
- Increased customer satisfaction by resolving issues and providing exceptional service at all times.
- Optimized store operations by assisting with opening/closing procedures as well as daily cleaning tasks when necessary.
- Enhanced store organization by tidily arranging merchandise displays and maintaining a clean shopping environment.
- Demonstrated versatility by performing multiple roles within the store during high-traffic periods or staff shortages.
- Seasonal greenhouse grower (particularly geraniums from early spring through summer) and greenhouse customer representative
Education
Bachelor of Arts - Christian Counseling And Social Services
Trinity International University
Deerfield, ILSkills
- Floral Arrangement Techniques and Design
- Floral shop assistance
- Sales
- Floral and Plant Care Knowledge
- Hand Tying Bouquets
- Retail Operations
- Order Fulfillment
- Inventory Management
- Self Motivation
- Attention to Detail
Timeline
Small Business Co-Owner
Whatever Is Lovely, Flowers LLC
04.2016 - 10.2016
Floral Associate
King Soopers
01.2016 - 10.2016
Flower Shop Associate
Caan Floral & Greenhouses
02.2011 - 06.2013
Bachelor of Arts - Christian Counseling And Social Services
Trinity International University
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