Nkechi Hayles
Clermont,FL
Summary
Over 15 years of diverse experience in the healthcare industry. Highly organized professional with proven track record in coordinating complex tasks and ensuring seamless operations. Adept at managing schedules, resources, and stakeholders to achieve project goals effectively. Renowned for fostering teamwork and adapting to dynamic environments, making significant contributions to organizational success.Effective communicator and problem resolution capabilities. Pays strong attention to details with focus on accuracy as well as deadline-oriented. Abide by, integrity, compassion, performance and innovation.
Overview
16
16
years of professional experience
Work History
Diagnostic Coordinator I
MTI America
Pompano Beach, FL
05.2024 - 11.2025
- Facilitated interdepartmental communication to enhance issue resolution for patient account discrepancies.
- Collaborated with healthcare providers to gather necessary clinical data for accurate treatment planning.
- Entered data, generated reports, and produced tracking documents.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Managed vendor relationships to secure best quality of services and products for organizational needs.
- Coordinated updates for patient records across multiple systems to maintain data integrity and accuracy.
- Streamlined workflow processes by implementing standardized procedures for documentation and reporting tasks.
AR Specialist
Change Healthcare
05.2023 - 11.2023
- Work with internal departments towards resolution of issues and discrepancies including, but not limited to delinquent customer balance.
- Maintain high-preforming accounts receivable aging’s that minimize risk, maximize cash flow and administer accuracy.
- Confirming and updating NPI’s not only on patients account, but also in the company directory
- Worked multiple systems: Salesforce, Workday, MDIV, NPI, Workspace ONE, Solis, eRad, Citrics
Patient Service Representative
NTT Data Services
01.2020 - 05.2023
- Adding new patients into the system.
- Completing medication refills.
- Verifying patients’ information. Completing Adverse Event reporting. Working multiple systems; HBs, Excel, Outlook, Microsoft programs, SPRX, PDF files. Benefit verification.
- Also transition to another department where I worked with UL life insurance policies, completed claims and provided account information requested
Prime Therapeutics Member Services Representative
Aerotek Staffing Agency
01.2016 - 01.2019
- Obtain and follow-up with clinical data collect.
- Fax/E-mail/Call- Doctors office to obtain information.
- Assist and distribute Care Management emails.
- Assist with Pharma program eligibility.
- Report medication side effects to Manufacturers and FDA.
- Complete spreadsheets using.
Mental Health Technician
Aspire/Lakeside Behavioral
05.2010 - 08.2015
- Provide treatment to both adults and juveniles while maintaining a therapeutic atmosphere.
- Assist with medication pass and completion of vitals log.
- Patient chart updates, Assist with admission and discharge of patients.
- Complete a full inventory or both patient and unit needs.
- Assist both medical and psychiatric doctors with proper documentation (also patient H&P) Answer unit phone and direct calls to its appropriate location in a timely manner.
Education
High School or Equivalent - Medical Assistance Program
Everest Community College
Orlando, FL01.2020
High School - undefined
East Ridge High School
Clermont, FL01.2007
High School - undefined
Governor Mifflin High School
Reading, PA01.2005
Skills
- Strong knowledge of medication therapy, drug interactions, and side effects
- Excellent communication skills, both verbal and written
- Ability to collaborate effectively with healthcare providers and other team members
- Customer Service
- Call Center
- Customer Care
- CSR
- Data Entry (5 years)
- Administrative Skills (10 years)
- Clerical Experience
- HIPAA
- EMR Systems
- Medical Records
- Vital Signs
- Insurance Verification
- Medical Office Experience
- Medical Scheduling
- Patient Care
- Order entry
- Prior Authorization
- Schedule coordination
- Relationship building
- Document management
- Schedule management
- Report writing
- Medical terminology
- CRM software
- Appointment scheduling
- Patient scheduling
- Multitasking and organization
Timeline
Diagnostic Coordinator I
MTI America
05.2024 - 11.2025
AR Specialist
Change Healthcare
05.2023 - 11.2023
Patient Service Representative
NTT Data Services
01.2020 - 05.2023
Prime Therapeutics Member Services Representative
Aerotek Staffing Agency
01.2016 - 01.2019
Mental Health Technician
Aspire/Lakeside Behavioral
05.2010 - 08.2015
High School - undefined
East Ridge High School
High School - undefined
Governor Mifflin High School
High School or Equivalent - Medical Assistance Program
Everest Community College