Nkenge Jackson
Caesars Hotel & Casino
New Orleans,United States
Work Preference
Work Type
Full Time
Location Preference
On-SiteRemoteHybrid
Location:
New Orleans, United States
Open to relocation:
Yes
Important To Me
Career advancementWork-life balanceHealthcare benefitsPaid time off
I am a motivated and friendly professional with a passion for providing exceptional service. I thrive on making customers happy and enjoy the challenge of solving problems to ensure a positive experience. I am experienced in customer service, food service, and retail, and I am eager to bring my positive attitude, strong work ethic, and adaptable skills to a customer-facing role where I can contribute to a team and make a difference.
2
Languages
10
years of professional experience
Work History
Front Desk Agent
1 Year 6 Months
Caesars Hotel & Casino - New Orleans, LA | 04.2025 - Current
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Managed guest check-in and check-out processes efficiently.
- Coordinated with housekeeping to ensure room readiness for arrivals.
- Maintained accurate records of guest reservations and billing information.
- Trained new front desk staff on operational procedures and software systems.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
Team Member
7 Months
Domino's Pizza - New Orleans, LA | 09.2024 - 04.2025
- Provided exceptional customer service by promptly addressing inquiries and resolving complaints.
- Collaborated with team members to optimize workflow during peak hours, enhancing overall efficiency.
- Assisted in daily food preparation and assembly, ensuring quality and freshness of menu items.
- Maintained cleanliness of workstations and dining areas, adhering to health and safety standards.
Cook
5 Months
Picnic Provisions - NEW ORLEANS | 10.2024 - 03.2025
- Prepared tables for guests, ensuring a welcoming atmosphere with well-arranged linens and silverware
- Provided attentive customer service to enhance guest satisfaction and contribute to a positive dining experience
- Upsold additional items when appropriate
- Upsold additional items when appropriate
- Cultivated strong relationships with customers to encourage repeat visits and loyalty
- Prepared meals for guests in a timely manner.
Cook/Cashier
1 Year 10 Months
Pig Out Nola Barbecue - New Orleans | 11.2022 - 09.2024
- Processed customer orders with a friendly demeanor, ensuring accuracy and enhancing customer satisfaction.
- Prepared and cooked barbecue dishes and sides, maintaining high standards of quality and presentation.
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Prepared and cooked barbecue dishes and sides with attention to detail and quality.
- Managed cash register and electronic payment systems, ensuring accurate handling of transactions.
Lead Key Holder
9 Months
Ra Shop - New Orleans | 02.2022 - 11.2022
- Delivered exceptional customer service, addressing inquiries and resolving issues to enhance customer satisfaction.
- Maintained cleanliness and stock levels in the shop, fostering a welcoming atmosphere for customers.
- Managed inventory and stocking, making sure products were readily available and visually appealing.
- Managed opening and closing procedures, overseeing all aspects of store operations.
Cashier
2 Years 5 Months
Rushco Food Stores - Mocksville | 01.2019 - 06.2021
- Provided friendly and efficient customer service in a fast-paced environment.
- Managed store operations during single-member shifts, ensuring cleanliness, proper stocking, and customer assistance
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Resolved customer complaints calmly and professionally, enhancing customer satisfaction and loyalty
- Learned and adhered to store policies and procedures, reducing errors and enhancing overall customer service
- Welcomed customers warmly at the entrance. in a friendly and professional manner
Team Member
2 Years 4 Months
Arby's - Mocksville | 06.2016 - 10.2018
- Delivered friendly and efficient service to customers at front counter and drive-thru, enhancing customer satisfaction.
- Prepared food orders accurately and efficiently, adhering to quality standards.
- Worked collaboratively with team members to ensure smooth operations and happy customers.
- Collaborated with team members to streamline operations, contributing to a positive customer experience.
Education
Associate in Arts
Davidson County Community College - Mocksville
Skills
Customer Service
Point of sale Systems
Customer Communication Management
Upselling techniques
Data Entry Skills
Microsoft Excel
Hospitality skills
Microsoft Teams
LANGUAGES
English
Spanish
Timeline
Front Desk Agent
Caesars Hotel & Casino
04.2025 - CurrentRead more
Cook
Picnic Provisions
10.2024 - 03.2025Read more
Team Member
Domino's Pizza
09.2024 - 04.2025Read more
Cook/Cashier
Pig Out Nola Barbecue
11.2022 - 09.2024Read more
Lead Key Holder
Ra Shop
02.2022 - 11.2022Read more
Cashier
Rushco Food Stores
01.2019 - 06.2021Read more
Team Member
Arby's
06.2016 - 10.2018Read more
Davidson County Community College - Associate in Arts,
Read more