Nkenge A. Diop
Baltimore,MD
Summary
Dynamic leader with a proven track record in operations management and business development, notably at Orisa House where I am the Proprietor. Attention to detail, professionalism, knowledge and ability to multi task are just a few set of skills that set me apart from the average layperson who is just "looking for a job." Excelled in building strong customer and vendor relationships to meet the needs of a growing and evolving industry. Skilled in quality assurance and employee supervision, demonstrating exceptional networking abilities and a commitment to excellence.
Overview
20
20
years of professional experience
Work History
Proprietor
Orisa House
11.2023 - Current
- Built a loyal client base by consistently delivering exceptional service.
- Explored market dynamics to spot potential areas for expansion.
- Cultivated productive partnerships with vendors and suppliers.
- Optimized hiring procedures, boosting team productivity.
Manager
Big Bean Theory
03.2017 - 11.2017
- Inspired team members, fostering an environment of active participation.
- Completed numerous objectives ahead of deadlines.
- Ensured a well-organized and secure workplace.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Created and launched numerous plant-based, vegetarian and other culinary dishes.
Retail Associate
ShopRite
03.2016 - 03.2017
- Functioned within the 'Shop for Home' department, identifying and locating online products for customers.
- Overseen inquiries and ensured proper grocery deliveries to senior facilities and private residences.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Maintained balanced cash registers, minimizing discrepancies in shifts.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
Ile Oya Botanica
Proprietor
04.2015 - 03.2016
- Owned & operated a spiritual retail store focusing on selling products based in African spiritualty & earth based belief systems.
- Assisted customers with learning about African spirituality & ancestral veneration.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Established strong rapport with clients, fostering trusting and supportive coaching relationships.
- Utilized active listening skills to identify underlying client needs and develop targeted strategies accordingly.
- Provided spiritual care through visitation, counseling, and prayer.
- Officiated special services such as weddings, funerals, baptisms, and nursing home services.
Cook
Whole Foods Market Inc
05.2005 - 03.2015
- Managed an orderly workspace to promote safe cooking practices.
- Ensured workspace compliance with health standards.
- Ensured timely meal service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Education
Bachelor of Science - Information And Computer Systems
Coppin State University
Baltimore, MD05-1994
Skills
- Operations management
- Revenue generation
- Purchasing and planning
- Business development
- Customer relationship management
- Networking skills
- Employee supervision
- Quality assurance
- Training and mentoring
- Small business operations
- Staffing
Timeline
Proprietor
Orisa House
11.2023 - Current
Manager
Big Bean Theory
03.2017 - 11.2017
Retail Associate
ShopRite
03.2016 - 03.2017
Ile Oya Botanica
Proprietor
04.2015 - 03.2016
Cook
Whole Foods Market Inc
05.2005 - 03.2015
Bachelor of Science - Information And Computer Systems
Coppin State University
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