N'Keta Simmons
Ridgeland,MS
Summary
Seeking a position where my extensive experience can contribute to your customers’ satisfaction and your company’s or organization success. My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Screener Reception Tech
CSL Plasma
02.2019 - Current
- Recorded patients' medical history, vital statistics or information such as test results into medical records.
- Answered questions and provided appropriate assistance and communication.
- Registered new and current donors and conducted series of screening procedures to determine suitability for donors donations.
- Obtained patient vitals such as height, weight and blood pressure.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Answered an average of 50 calls per day by addressing customer inquiries.
Donor Support Technician/Lab Technician
CSL Plasma
02.2019 - Current
- Set up, maintained and verified sterility of lab equipment and tools.
- Analyzed experiment and test results to validate adherence to standards and specifications.
- Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
Dietary Assistant
University Of Mississippi Medical Center, UMMC
11.2016 - 09.2017
- Followed all food safety regulations while preparing meals for patients.
- Enhanced patient comfort during mealtimes by setting up dining areas with appropriate tableware and assisting patients with limited mobility when needed.
- Detected disposition of spoiled food and other unusual conditions.
- Provided nutrition education and counseling to patients and families.
Education
Trade/Tech - Certified Clinical Medical Assistant
Institute of Health And Technology
Jackson, MS10.2021
High School Diploma -
Lanier High School
Jackson, MS05.2013
Skills
- Data Entry
- Computer Literacy
- Problem Solving
- Microsoft office tools
- Customer Service
- Organization and Time Management
- Self-Motivated
- Computer navigation proficiency
- Strong Communication
- Time Management
- Medical Terminology
- EMR
Certification
First Aid & CPR/AED Issued: December 2020
CCMA Certification Issued: 04/23/2021
Timeline
Medical Screener Reception Tech
CSL Plasma
02.2019 - Current
Donor Support Technician/Lab Technician
CSL Plasma
02.2019 - Current
Dietary Assistant
University Of Mississippi Medical Center, UMMC
11.2016 - 09.2017
Trade/Tech - Certified Clinical Medical Assistant
Institute of Health And Technology
High School Diploma -
Lanier High School
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