Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

N'Keta Simmons

Ridgeland,United States

Summary

Seeking a position where my extensive experience can contribute to your customers’ satisfaction and your company’s or organization success. My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Medical Front Office Receptionist

CSL Plasma
02.2019 - 07.2024
  • Recorded patients' medical history, vital statistics or information such as test results into medical records.
  • Registered new and current donors and conducted series of screening procedures to determine suitability for donors donations.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Answered an average of 50 calls per day by addressing customer inquiries.
  • Adhered to strict HIPAA guidelines to protect patient privacy.

Donor Support Technician/Lab Technician

CSL Plasma
02.2019 - 06.2024
  • Set up, maintained and verified sterility of lab equipment and tools.
  • Analyzed experiment and test results to validate adherence to standards and specifications.
  • Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
  • Reduced wait times for donors by efficiently managing check-in processes and optimizing workflow procedures.

Dietary Aide

University Of Mississippi Medical Center, UMMC
11.2016 - 09.2017
  • Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
  • Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
  • Served meals to residents in accordance with established schedules and dietary procedures.

Certified Clinical Medical Assistant Intern

Capital Children’s Clinic
04.2021 - 09.2021
  • Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering medications.
  • Contributed to accurate diagnoses by efficiently collecting and preparing laboratory specimens for analysis.
  • Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
  • Expedited test results by promptly processing laboratory orders and communicating findings to medical staff.
  • Maintained strict confidentiality while managing sensitive patient information according to HIPAA regulations.

Education

High School Diploma -

Lanier High School
Jackson, MS
05.2013

Trade/Tech - Certified Clinical Medical Assistant

Institute of Health And Technology
Jackson, MS
10.2021

Skills

  • Microsoft office tools
  • Customer Service
  • Organization and Time Management
  • Self-Motivated
  • Strong Communication
  • Time Management
  • Medical Terminology
  • Appointment Setting
  • Patient Assessment
  • Medical Equipment Operation
  • Specimens collection and processing
  • Vital signs monitoring
  • HIPAA Compliance
  • Professionalism and Ethics
  • Medical office administration
  • EMR system

Certification


  • Basic Life Support Certification (BLS)
  • Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA). 04/23/2021

Timeline

Certified Clinical Medical Assistant Intern

Capital Children’s Clinic
04.2021 - 09.2021

Medical Front Office Receptionist

CSL Plasma
02.2019 - 07.2024

Donor Support Technician/Lab Technician

CSL Plasma
02.2019 - 06.2024

Dietary Aide

University Of Mississippi Medical Center, UMMC
11.2016 - 09.2017

High School Diploma -

Lanier High School

Trade/Tech - Certified Clinical Medical Assistant

Institute of Health And Technology
N'Keta Simmons