N'Keta Simmons
Ridgeland,United States
Summary
Seeking a position where my extensive experience can contribute to your customers’ satisfaction and your company’s or organization success. My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Front Office Receptionist
CSL Plasma
02.2019 - 07.2024
- Recorded patients' medical history, vital statistics or information such as test results into medical records.
- Registered new and current donors and conducted series of screening procedures to determine suitability for donors donations.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Answered an average of 50 calls per day by addressing customer inquiries.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Donor Support Technician/Lab Technician
CSL Plasma
Jackson, MS
02.2019 - 06.2024
- Set up, maintained and verified sterility of lab equipment and tools.
- Analyzed experiment and test results to validate adherence to standards and specifications.
- Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
- Reduced wait times for donors by efficiently managing check-in processes and optimizing workflow procedures.
Dietary Aide
University Of Mississippi Medical Center, UMMC
Jackson, MS
11.2016 - 09.2017
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
- Served meals to residents in accordance with established schedules and dietary procedures.
Certified Clinical Medical Assistant Intern
Capital Children’s Clinic
Jackson, MS
04.2021 - 09.2021
- Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering medications.
- Contributed to accurate diagnoses by efficiently collecting and preparing laboratory specimens for analysis.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Expedited test results by promptly processing laboratory orders and communicating findings to medical staff.
- Maintained strict confidentiality while managing sensitive patient information according to HIPAA regulations.
Education
High School Diploma -
Lanier High School
Jackson, MS05.2013
Trade/Tech - Certified Clinical Medical Assistant
Institute of Health And Technology
Jackson, MS10.2021
Skills
- Microsoft office tools
- Customer Service
- Organization and Time Management
- Self-Motivated
- Strong Communication
- Time Management
- Medical Terminology
- Appointment Setting
- Patient Assessment
- Medical Equipment Operation
- Specimens collection and processing
- Vital signs monitoring
- HIPAA Compliance
- Professionalism and Ethics
- Medical office administration
- EMR system
Certification
- Basic Life Support Certification (BLS)
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA). 04/23/2021
Timeline
Certified Clinical Medical Assistant Intern
Capital Children’s Clinic
04.2021 - 09.2021
Medical Front Office Receptionist
CSL Plasma
02.2019 - 07.2024
Donor Support Technician/Lab Technician
CSL Plasma
02.2019 - 06.2024
Dietary Aide
University Of Mississippi Medical Center, UMMC
11.2016 - 09.2017
High School Diploma -
Lanier High School
Trade/Tech - Certified Clinical Medical Assistant
Institute of Health And Technology
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