Paula Ostholthoff
Jensen Beach
Summary
Energetic individual with a vast experience with customer relations, day-to-day operations, and problem solving. Talented multitasker with excellent attention to detail and superb strategic planning abilities with vendors, staff, and clients/guests.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
The Gutter Guy
02.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Dockmaster
Fish Island Marina Inc
06.2020 - 09.2023
- Direct Vessels To Slip And Assist With Securing Lines
- Often Use Marina Tender To Guide And Assist Vessel's Arriving/Departing With Navigating Fast Currents
- Respond To All Inquiries Via Email, Text, Social Media, Phone
- Market/Advertise Marina Availability And Events
- Developed Standards And Safety Guidelines For Marina
- Collect And Maintain Accurate Records Related To Billing And Collection Of Dock Fees
- Report And Document Safety Hazards, Potentially Hazardous Conditions, And Unsafe Procedures
- Complete Nonjudicial Sales on Vessels That Were Abandoned, Delinquent With Dock Fees, & Derelict Vessels
- Consulted With Maritime Lawyers, Contractors, Previous Owners, Tax Assessor, Florida Wildlife Commission (FWC), United States Coast Guard (USCG), Florida Department Of Environmental Protection (FDEP), Auctioneers, Brokerage Companies, Towing, And Disposal Companies When Completing Nonjudicial Sale Determine Most Cost Effective Way To Remove Or If Possible Sell Vessels Obtained From Nonjudicial Sales and Submit Options To Owners Of Marina For Approval To Implement
- Prepare And Secure Marina Property And Guests For Storms Approaching
- Confirm With Insurance Companies Guests Were Current And Obtained Correct Liability Amount With Vessel Policies Along With Listing Marina As A Certificate Holder On Their Insurance
Museum Associate
St Augustine Lighthouse & Maritime Museum
12.2018 - 10.2020
- Developed Relationships With Guests To Promote Sales Of Memberships And Donations To Increase Revenue For Museum And Experiences For Patrons
- Verbally Directed/Informed Guests and Speakers While Offering Details About Special Exhibits
- Provide History Facts To Guests/Members About Lighthouse, Keeper's House, Coast Guard Station, And Archaeological Department
- Determined Current Weather Conditions For Members And Guests To Ascend And Descend Safely
First Mate For Deliveries
02.2000 - 12.2018
- I Overlapped This Position With Other Careers
- Assist With Delivering Power And Sailing Vessels
- Navigate
- Stand Watch
- Access Weather Conditions For Best Route/Anchorage
- Provision Vessel For Trip
- Clean, Maintain, Prepare Vessel For Owners
- Complete Normal Clean Up After A Delivery
Operational Manager/Sales
09.2014 - 09.2018
- Negotiate with Adjusters and Engineers With Storm Damage And Proper Repairs For Consumer Whether It Was Auto, Home, or Commercial
- Prompt Insurance Companies On Sending Adjusters In Timely Manner
- Schedule Adjusters, Consumer Drop Off/Pick Of Vehicles , Car Rentals
- Prepare Clients With Lien Holder Terms To Release Payment
- Answer Incoming Phone Calls And Emails
- Update Clients, Insurance Companies, And Follow Up On Sales Leads And Payments
- Prepare Agreements, Invoices, And Addendums
- Document With Pictures During Tear Off And Install To Ensure Supplement Will Have Approval From Insurance Company
- Add Any Pertinent Information As To Local Codes and Manufacturer Product Installation To Add To Final Supplement To Ensure Insurance Company To Compensate And Have Documentation Of Local Codes
- Order Materials
- XActimate and EagleView
- Provided Customer Service While Educating/Guiding Client Through Not Only Process Of Claim, But More Importantly Value My Services Will Provide In Maximizing Their Claim Without Stress And Interruption To Client's Daily Life After Disaster
- Paintless Dent Repair (PDR) And Roofing
Realtor
Keller Williams
12.2006 - 10.2014
- Complete Comparative Market Analysis On Prospective Home Or Business To Determine Value And Pricing
- Maintain Knowledge Of Real Estate Law, Local Economies, Fair Housing Laws, Types Of Available Mortgages, Financing Options, And Government Programs
- Generate Lists Of Properties To Show
- Stage Homes To Sell
- Scheduled Home Inspections, Appraisals, Showings, Closings
Education
Licensed Realtor -
Texas A&M University - Commerce
College Station, TX01.2006
Associate Of Applied Science -
Cincinnati State
Cincinnati, OH06.1997
Skills
- Customer Service
- Critical thinking and problem solving
- Ability to Multitask
- Effective Time Management
- Communication Skills
- Detail Oriented
- Adaptability
- Strategical Planning
- Logistics
- Ability to Work in a Team
References
References available upon request
Certificatescredentials
- RESOLV-053 Certificate, Fort Lauderdale, 03/01/20, 03/31/22
- RESOLV-053 Certificate-USCG Approved Basic Firefighting & Fire Prevention Per STCW, Fort Lauderdale, 03/01/20, 03/31/22
- STCW PSSR Certificate-USCG Approved Personal Safety & Social Responsibilities, Fort Lauderdale, 03/01/20, 03/31/22
- STCW PST Certificate-USCG Approved Personal Survival Techniques (PST), Fort Lauderdale, 03/01/20, 03/31/22
- Certificate-USCG Approved Basic CPR & First Aid, Fort Lauderdale, 03/01/20, 03/31/22
- Transportation Worker Identification Card, 02/01/20, 02/28/25
- Passport - United States of America, 05/01/15, 05/31/25
Timeline
Customer Service Representative
The Gutter Guy
02.2023 - Current
Dockmaster
Fish Island Marina Inc
06.2020 - 09.2023
Museum Associate
St Augustine Lighthouse & Maritime Museum
12.2018 - 10.2020
Operational Manager/Sales
09.2014 - 09.2018
Realtor
Keller Williams
12.2006 - 10.2014
First Mate For Deliveries
02.2000 - 12.2018
Licensed Realtor -
Texas A&M University - Commerce
Associate Of Applied Science -
Cincinnati State
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