Nnaemeka Ijeoma Veracious
Odume Obosi,Nigeria
Summary
Experience with enhancing onboarding speed by 40% and driving customer satisfaction through exceptional communication. Skilled in production support and team collaboration. I often excel in streamlining processes and fostering brand loyalty, ensuring timely project delivery and operational efficiency. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Professional with strong background in customer service, ready to deliver impactful results. Capable of handling complex customer interactions with empathy and efficiency, adept at problem-solving, and skilled in communication. Valued team player known for adaptability and fostering collaborative environments. Proficient in conflict resolution, CRM systems, and multi-channel support.
Overview
14
14
years of professional experience
Work History
Production Assistant/Customer Service Executive
Rickwal Integrated Limited
08.2015 - Current
- Trained new staff, im proving onboarding speed by 40% percent. Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Completed wide range of tasks in diverse filming areas to support operations. Ensured timely project delivery.
- Resolved customer inquiries, enhanced customer satisfaction in high volumes.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
- Monitored key performance indicators to ensure continuous improvement in service quality.
- Coached and mentored junior team members, contributing to their professional growth and development.
- Maintained a safe and clean work environment, contributing to overall team productivity.
- Assisted in meeting tight deadlines by efficiently coordinating tasks with other team members.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
Customer Service Analyst/Production Assistant
Sony Carol Chemical Industry
12.2010 - 06.2015
- Boosted sales revenue by skillfully promoting diverse service options.
- Answered constant flow of customer calls with minimal wait times.
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Provided information regarding charge accounts and loyalty programs.
- Boosted team productivity through effective coaching, performance monitoring, and regular feedback sessions.
- Achieved high customer retention rates with exceptional communication skills and a deep understanding of client needs.
- Enhanced customer satisfaction by swiftly resolving complex issues and providing tailored solutions.
- Streamlined processes for improved efficiency, implementing new CRM systems and training protocols.
Education
Associate of Science - Chemical Engineering
Delta State University
Abraka, Oleh Campus07-2014
Skills
- Team collaboration
- Meeting deadlines
- Production support
- Inventory monitoring
- Production workflow
- Verbal and written communication
- Administrative support
- Production scheduling
- Logistics planning
- Proficient in [software]
- Telephone etiquette
- Shipment coordination
- [Software] expertise
- Order expediting
- Equipment transportation
- Production
Languages
English
Full Professional
Timeline
Production Assistant/Customer Service Executive
Rickwal Integrated Limited
08.2015 - Current
Customer Service Analyst/Production Assistant
Sony Carol Chemical Industry
12.2010 - 06.2015
Associate of Science - Chemical Engineering
Delta State University
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