Nneji Orji
Puyallup,WA
Summary
Recent veteran, seasoned in customer service ready to conquer the coffee side of things. Organized and dependable eager to handle multiple priorities with a radiating positive attitude. Flexible with any needs for the opportunity of employment. I.e schedule, location, certificates.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Department Of Defense
11.2019 - 11.2023
- Took ownership of customer issues and followed problems through to resolution, while prioritizing customer satisfaction and loyalty.
- Trained over 50 associates and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Adult Entertainer
Kittens Cabaret
05.2022 - 05.2023
- Communicated with guests clearly and with good humor to encourage laughter and excitement.
- Remained in costume for extended periods for maximum performance effect.
- Networked with industry professionals to build contacts and maintain steady stream of work.
Sales Associate
Yadain Cultural Solutions
09.2017 - 10.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships which increased sales by 10% in 2018.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Mount Zion High School
Jonesboro, GA05.2019
Skills
- Effective Workflow Management
- Interdepartmental Collaboration
- Dependable and Responsible
- Conflict Resolution Techniques
- Verbal Communication
Accomplishments
- Won cleanest work area in 2022 & 2023
Affiliations
Veteran Association
Certification
CPR
Timeline
Adult Entertainer
Kittens Cabaret
05.2022 - 05.2023
Customer Service Manager
Department Of Defense
11.2019 - 11.2023
Sales Associate
Yadain Cultural Solutions
09.2017 - 10.2019
High School Diploma -
Mount Zion High School
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