Noa Enguito-Pimentel
El Cajon,California
Summary
Multi-talented video creator striving to please all aspects of the customer. Background in photography, videography and podcasting. Extensive history in customer service and food and beverage sales.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Sycuan Casino Resort
El Cajon, CA
01.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Used internal software to process reservations, check-ins and check-outs.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained clean and organized front desk areas to uphold polished company image.
Driver
Uber
San Diego, CA
07.2021 - 01.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
Bartender/Sales Associate
Reading Cinemas
La Mesa, CA
07.2019 - 07.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Followed strict recipes and drink measurements to minimize product used.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Assisted with inventorying beverage stock and bar supplies.
Medical Courier
MedSpeed
San Diego, CA
01.2022 - 06.2022
- Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
- Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
- Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
- Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
- Enhanced delivery efficiency by optimizing route planning and adhering to strict schedules.
- Supported team members during high-volume periods or absences by covering additional routes when necessary.
Delivery Driver
Chick Fil A
La Mesa, CA
03.2021 - 09.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Verified accuracy of all deliveries against order forms.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Team Member
McDonald's
La Mesa, CA
11.2017 - 06.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Prepared food orders, cooking on grill and operating fry station.
- Used proper techniques to prepare food and ingredients.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Operated register to process payments and collect cash payment for order totals.
Education
High School Diploma -
Helix Charter High School
La Mesa06.2018
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Attention to Detail
- Flexible and Adaptable
- Multitasking
- Computer Skills
- Calm Under Pressure
- Active Listening
- Friendly, Positive Attitude
- Bartending experience
- Audio for Video Production
- Video Production Proficiency
- Video Production Knowledge
- Video production experience
- Film production
- Video Marketing Techniques
- Social media video optimization
- Music Video Creation
- Video publishing
- Media Production
- Basic video editing
- Sports videography
- Pre-production skills
- Photo and Video Editing
- Audio and Video Editing
- Final Cut Pro Proficiency
- Podcast editing
- Photoshop
- Photography
Accomplishments
- Father to Zuko Enguito, born 7/17/2022
Certification
- Google Digital Marketing Professional Certificate (in progress as of May 2024)
Additional Information
Employers can expect a creative mind who is dedicated to work hard and efficiently. Each customer will be satisfied no matter the task at hand.
Timeline
Front Desk Agent
Sycuan Casino Resort
01.2024 - Current
Medical Courier
MedSpeed
01.2022 - 06.2022
Driver
Uber
07.2021 - 01.2024
Delivery Driver
Chick Fil A
03.2021 - 09.2021
Bartender/Sales Associate
Reading Cinemas
07.2019 - 07.2022
Team Member
McDonald's
11.2017 - 06.2018
High School Diploma -
Helix Charter High School