Detail-oriented professional with over six years in healthcare quality and regulatory compliance. Led complex investigations and analyzed medical records to identify risk trends and enhance compliance. Collaborated with interdisciplinary teams to improve member safety and outcomes, driving significant advancements in organizational effectiveness and documentation accuracy.
Led investigations involving member grievances, quality-of-care concerns, and regulatory complaints while ensuring timely, accurate, and compliant resolution.
Reduced externally investigated member cases from 2% to 0.3% through proactive performance improvement and risk mitigation initiatives.
Conducted detailed medical record reviews, timeline analyses, and root cause investigations supporting patient safety and organizational quality initiatives.
Increased reporting compliance by 15% through improvements to documentation standards and investigative workflows.
Conducted quality assurance audits, enhancing medication compliance from 86% to 97%.
Managed S&R 962 reporting and maintained accurate documentation for insurance, regulatory, and leadership review.
Identified trends through data analysis, collaborating with leadership to implement corrective actions and improve processes.
Partnered with Learning & Development to create staff education and co-develop a Peer Support Training Program supporting organizational quality initiatives.
Contributed to successful defense of three legal claims through comprehensive documentation review and investigative analysis.
Commissioner
City of Chandler
Chandler, Arizona
06.2026 - Current
Oversaw policy development and implementation for city services and programs.
Led community engagement initiatives to foster public participation in local governance.
Coordinated with local organizations to enhance domestic violence services and education.
Collaborated with other governmental entities on shared initiatives or programs.
Attended community events to represent the Commission in a professional manner.
Prepared communications materials such as press releases or newsletters for distribution among stakeholders.
Social Media & Content Specialist
01.2024 - 01.2026
Produced engaging digital communications using Canva, Adobe Creative Suite, and Final Cut Pro to enhance audience interaction.
Managed comprehensive content calendars across multiple digital platforms to streamline posting and ensure timely engagement.
Produced digital communications using Canva, Adobe Creative Suite, and Final Cut Pro.
Maintained consistent organizational branding and communications across multiple service locations.
Collaborated with executive leadership and multidisciplinary teams to align strategic organizational initiatives with communication goals.
Collaborated with executive leadership and multidisciplinary teams on strategic organizational initiatives.
Education
High School Diploma -
Homelife Academy
Jackson, TN
06-2006
Skills
Regulatory Compliance
Quality Assurance
Patient Safety
Risk Management
Performance Improvement
Incident Investigation
Root Cause Analysis
Corrective Action Planning
Documentation Compliance
Chart Auditing
Medical Record Review
Performance Metrics
Data Analysis & Trending
Data Visualization
Policy Development
Policy & Procedure Support
Stakeholder Engagement
Strategic Planning
Certification
Social Media Marketing Certification, HubSpot Academy, 01/01/24
Mental Health First Aid, National Council for Mental Wellbeing, 01/01/21
Certified Peer Support Specialist, Southwest Behavioral & Health Services, 01/01/21
Director of Quality and Risk Management, Joint Commission Coordinator, Patient Experience Coordinator at Encompass Health Inpatient Rehabilitation Montgomery LocationDirector of Quality and Risk Management, Joint Commission Coordinator, Patient Experience Coordinator at Encompass Health Inpatient Rehabilitation Montgomery Location
<ul><li>Key Role: Heading the HSE & AI department and acting as a Senior Management Personnel (SMP)</li><li>Responsibilities:</li><li>Corporate HSE & AI Functions:</li><li>Developed and implemented IRM’s HSE & AI policy and management system.</li><li>Spearheaded leadership development and safety culture initiatives across all levels.</li><li>Facilitated internal and external HSE communications and corporate-level engagement programs.</li><li>Oversaw compliance for ERDMP certification, PCB consents, and environmental audits.</li><li>Led HSE training strategy including induction programs and annual training calendars.</li><li>Initiated and monitored HSE & AI performance improvement plans and audits.</li><li>Developed strategic safety KPIs, trend analysis, and corporate-level MIS reporting.</li><li>Managed safety tours, incident investigations, and safety reward programs.</li><li>Championed process safety, MOC, RCA reviews, and critical safety studies.</li><li>Ensured effective GA-level implementation of HSE policies and risk management.</li><li>Conducted safety campaigns, mock drills, and employee engagement activities.</li><li>Geographical Area (GA) Operations HSE & AI Oversight:</li><li>Engaged field teams and contractors for proactive HSE compliance and audits.</li><li>Reviewed and maintained Asset Integrity systems including HAZOP, QRA, and Risk Registers.</li><li>Participated in PNGRB, IMS audits and implemented corrective actions at GA level.</li><li>Facilitated incident reporting to authorities and supported root cause investigations.</li><li>Supported GA-level environmental and emergency preparedness programs.</li></ul> at IRM Energy Limited<ul><li>Key Role: Heading the HSE & AI department and acting as a Senior Management Personnel (SMP)</li><li>Responsibilities:</li><li>Corporate HSE & AI Functions:</li><li>Developed and implemented IRM’s HSE & AI policy and management system.</li><li>Spearheaded leadership development and safety culture initiatives across all levels.</li><li>Facilitated internal and external HSE communications and corporate-level engagement programs.</li><li>Oversaw compliance for ERDMP certification, PCB consents, and environmental audits.</li><li>Led HSE training strategy including induction programs and annual training calendars.</li><li>Initiated and monitored HSE & AI performance improvement plans and audits.</li><li>Developed strategic safety KPIs, trend analysis, and corporate-level MIS reporting.</li><li>Managed safety tours, incident investigations, and safety reward programs.</li><li>Championed process safety, MOC, RCA reviews, and critical safety studies.</li><li>Ensured effective GA-level implementation of HSE policies and risk management.</li><li>Conducted safety campaigns, mock drills, and employee engagement activities.</li><li>Geographical Area (GA) Operations HSE & AI Oversight:</li><li>Engaged field teams and contractors for proactive HSE compliance and audits.</li><li>Reviewed and maintained Asset Integrity systems including HAZOP, QRA, and Risk Registers.</li><li>Participated in PNGRB, IMS audits and implemented corrective actions at GA level.</li><li>Facilitated incident reporting to authorities and supported root cause investigations.</li><li>Supported GA-level environmental and emergency preparedness programs.</li></ul> at IRM Energy Limited